FM Contact Centre/Administrator

1 month ago

London, United Kingdom Bellrock Property and Facilities Management Full time

FM Contact Centre/Administrator (FTC)

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

The purpose of this role is to ensure that all duties of the FM Contact Centre/Administrator are performed to a high standard in a pleasant, willing, and professional manner. To assist and support management team in maintaining partnerships and close working relationships with Exchequer Partnership, GPA and contractors.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

And as a FM Contact Centre/Administrator with Bellrock, you’ll do it by

  • Providing a prompt FM Help Desk service to meet the requirement set out in the Output Brief
  • Ensuring all calls/voicemails and emails are dealt with promptly and the requestor is informed of the course of action in a timely manner.
  • Ensuring all requests are logged accurately.
  • Taking ownership of the progress of the requests and manging feedback from the service provider, management and requester.
  • Providing bookings service for all meeting rooms making sure that the size of the room is appropriate, audio-visual equipment is agreed and the catering requirements for the meeting are recorded.
  • Providing accurate daily and weekly reports within an agreed timeline.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a FM Contact Centre/Administrator you’ll need

  • Demonstrate teamwork, responsibility, problem solving and communication.
  • Demonstrate good time keeping.
  • Good organisational skills.
  • Previous experience in Facilities Management.
  • Helpdesk and customer service experience.


Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the HM Treasury, London, SW1A 2HQ.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme

Healthcare Cashplan

MotorSave Scheme

Refer a friend scheme

Eyecare Vouchers

Liftshare

Helping you to shine

We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life.



Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

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