Contract Administrator

3 months ago

London, United Kingdom Tenon FM Full time

**ABOUT THE ROLE**:
We are currently recruiting for motivated, reliable and customer focused Contract Administrator to join our team based in Uxbridge, London.

**Job Type**: Permanent - Full Time.

**Pay Rate**: £26,000 - £28,000 per annum.

**Working Hours**: 40 Hrs per week, Monday to Friday 09:00 Hrs to 17:30 Hrs.

**Start Date**: Immediately.

**Role Summary**:
Be a key member of the Service Desk team ensuring that our customers have a better day, every day. You will be responsible for timely support to both external and internal customers thus ensuring their expectations are met or exceeded.

The Contract Administrator will be responsible for ensuring all requests are dealt with, logged and proactively followed through to completion as this will form part of the HelpDesk KPIs by which we are measured. You will be customer-focused and motivated to meet and exceed customer needs every day while understanding and controlling budgetary spend as well as management of the HR and payroll process.

You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day.

**Your responsibilities and Key Areas of work may include**:

- Be the first point of contact, support to customers and ensure all reported service delivery issues raised are logged and fully managed and dealt with in a timely and effective manner, keeping the customer updated as required
- Daily review and updating of service requests through our dedicated Service Desk system as well as customer own systems
- Ensure that all client operational issues raised are passed to the appropriate person as soon as possible and that a response is sent to the client within agreed timeframe.
- Management of Payroll process ensuring that any contracted and additional employee hours are passed to Payroll for payment in the relevant payroll processing month and details are submitted to Finance for billing purposes
- Co-ordinate and control of agency labour.
- Support operational departments managing their purchasing requirements, such as placing orders, POs and liaising with finance.
- Create and prepare site documents in conjunction with relevant departments and ensure they are in place and in accordance with business needs and applicable legislation
- Provide operational administrative support on key tasks, such as the preparation and sending of quotes and contracts to clients.
- Prepare and produce monthly reports, analysing data and providing insight and commentary, as required
- Liaise with the relevant departments, as required, to ensure that internal detailed costs analysis sheets are maintained and up to date
- Ensure that the operations teams' Quality Monitoring Reports are collated as scheduled and logged
- Ensure that assigned key accounts are managed in accordance with the agreed service levels, with a focus on maximising costs and creating a great customer experience
- Attend client meetings as required
- Assist with the management of all sickness and absence.
- Responsible for onboarding of all new employees liaising with HR on the set up of each P file.
- Assist with the co-ordinating and minute taking of meetings
- Comply with any reasonable requests made by management

**ABOUT YOU**:

- Proven experience working in an administrative customer service department, preferably in a busy service-oriented industry such as facilities management or healthcare
- Strong HR skills and understanding of recruitment, payroll and other HR elements.
- Be an excellent communicator, both written and verbal, with the ability to confidently and credibly engage with clients, colleagues and other external partners and not afraid to ask for information, when required
- Excellent IT skills, including Microsoft Office suite, including Outlook, Word and Excel, and Sharepoint and confident working with CRM systems
- Proven record of being responsive and innovative
- Self-motivated with the ability to work independently and as part of a team
- Be flexible and have the ability to take ownership of queries and see them through to resolution
- Excellent time management skills
- Highly organised, with the ability to prioritise and manage multiple tasks simultaneously and meet deadlines
- Strong attention to detail and a high level of focus to exceed client expectations
- Be positive and enthusiastic
- Maintain professional internal and external relationships that meet Company core values

You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.

**ABOUT US**:
Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can't provide our services and deliver our customer promise and your role is v

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