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Account Administrator
3 months ago
FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
We have a great opportunity for an Account Administrator in FM Affiliated London office helping to develop a growing portfolio of mid-market business within the UK. If you enjoy working as part of a team, handling a varied workload and are customer-service oriented, this position is for you. This position provides assistance to Production Underwriters.
As a member of the Account Team, this position is responsible for creating property insurance policy contracts and billing documents in compliance with both corporate and country-specific requirements. Responsibilities include validating and reconciling client information necessary to prepare new accounts, renewals, endorsements, and cancellations; drafting policy terms and conditions; processing financial and corporate information; and delivering outstanding service to clients and brokers in coordination with Production Underwriters and other team members.
Under the direct supervision of more experienced Account Administrators, the candidate will acquire the knowledge and skills required to handle accounts independently. The role involves drafting and issuing new, renewal, and endorsement policy documents in accordance with Production Underwriter quotes and in compliance with underwriting, processing, country, and statutory requirements.
Key duties include entering and managing prospect/client data and financial information in various systems, capturing all limits of liability, sub-limits, deductibles, rates, and other required information. The position also involves populating the appropriate billing system through the creation and issuance of accurate invoices and/or providing billing instructions to worldwide issuing offices. Additionally, the candidate will work with many systems as well as preparing Excel spreadsheets.
The role provides guidance and technical assistance to the Account Teams on current processing requirements and liaises with internal offices worldwide to ensure accurate and timely service on accounts, providing support across different offices as dictated by workload needs, achieving company and operational objectives. The candidate will develop a diverse knowledge of all protocols related to global products and services, respond to broker inquiries in a timely manner, and involve other appropriate personnel when necessary.
Maintaining organizational, contact, and document distribution information for assigned accounts is also required. The successful candidate will enjoy working in a fast-paced environment and will maintain constructive and harmonious relations with all internal and external customers.
- Strong administration background ideally in an insurance environment.
- Proven mathematical aptitude, analytical skills and proficient computer skills, including MS Office products (Word, Excel).
- Strong problem-solving capability.
- Attention to detail and proofreading skills
- A team player with above aveage communication and organisational skills and the ability to prioritise workflow from different sources.
- Fluency in English required, other European languages would be a plus.
In return, you will receive a competitive benefits package which includes:
- Defined Benefit Pension Scheme
- Private medical insurance
- Incentive Plan
- Fitness Reimbursement Plan
- 2 Global Well-being days per annum
- Charity Volunteer Days
FM is a people-driven business. It is our ability to harness the power of our diversity that allows us to create the unique, world-class services we’re known for.
We’re committed to attracting a talented and diverse workforce and fostering a culture of inclusion that allows diversity to thrive and seed innovation.
We are an organisation of individuals that care deeply about each other, our clients, and the communities in which we work. Living our commitment ensures we foster a culture of belonging and is part of our organisational DNA.
