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Customer Services Advisor

3 months ago

Basildon, United Kingdom Manutan Group Full time

Mission

About the Company

IronmongeryDirect is the UK’s largest online supplier of ironmongery.

About the Role

We are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in. Through the supportive nature of the team we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. Whilst we’re professional and committed, it is also a fun, friendly and sociable environment to be in.

About the Accountabilities

Demonstrate exceptional skills when dealing with customers Consistently deliver high standards of customer service to existing and potential customers Establish and build effective working relationships with our client’s carrier partners Handle customer issues relating to deliveries and effectively resolving them Demonstrate excellent awareness and responsiveness to sales opportunities Generate sales through service, technical knowledge and selling skills Upsell ancillary products to customers where it is beneficial to do so Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling Be responsive to demands and anticipate the needs of customer Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients’ in every interaction

Qualities and skills needed

About You

Good standard of MS products including Excel & Word Communication skills Customer focus Problem-solving Adaptable behaviour Planning and organising Attention to detail

Location

Basildon Essex

To apply, please send your application (CV and covering letter), and ensure job reference is on there if specified: