Customer Service Advisor

6 days ago

Basildon, United Kingdom Euro Car Parts Full time

As a Customer Service Advisor, you will be reporting to the Sales Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and have the necessary tools and resources to deliver great customer service.
This role is for 20 hours per week
**Why work for LKQ Euro Car Parts?**
We are a people-first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn, we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best, and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
**Key Responsibilities**:

- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety-first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety-first culture at all times ensuring all retail colleagues complete the relevant E-learning modules.
- Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer-first service through efficient pick-to-manifest times and achieving all service level agreements (SLAs)
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort - creating frictionless processes by ensuring a robust Click & Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best-in-class retail stores to outstanding stock management and exceptional SLAs

**Skills and Experience**:

- Great communication skills - demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best-in-class service to establish customer experience excellence.
- Flexibility of day-to-day tasks to best support the branch with strategic thinking.

**What we can offer you**:

- Pension
- 22 days annual leave
- Hapi-benefits (retail discount) to major retailers, restaurants, local attractions, cinema tickets, holiday discounts, plus much more staff discounts
- Staff discount
- Genuine career progression
- Access to a 24-hour Employee Assistance Programme, offering financial and well-being support

**Job Type**: Part-time

  • Customer Service Assistant

    1 month ago

    Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    3 weeks ago

    Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    2 weeks ago

    Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    7 days ago

    Basildon, Essex, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service RepresentativeAre you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence.About Us:At Switch Advisor, we are committed to...

  • Customer Service Assistant

    7 days ago

    Basildon, Essex, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service RepresentativeAre you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence.About Us:At Switch Advisor, we are committed to...

  • Customer Service Advisor

    3 weeks ago

    Basildon, United Kingdom Peabody Full time

    **Peabody**has x10 exciting opportunities for a **Customer Service Advisor **on a **full-time, permanent**basis**, **based in **South East London (Hybrid working).** **In return, you will receive a competitive salary of **£22,400 rising to £23,600 per annum.** **About the Customer Service Advisor** **role**: **Hours**:Between Monday to Friday 07.50am -...

  • Customer Service Advisor

    4 weeks ago

    Basildon, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor** on either a** full or part time, permanent** **basis.**This is a**Hybrid role**working between the Pitsea office and home based.** **In return, you will receive a competitive salary of circa **£24,400 per annum.** - Do you have experience working in an environment where you use...

  • Customer Service Advisor

    2 weeks ago

    Basildon, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor **on either a** full or part time, permanent basis. **This is a **hybrid role**working between the **Pitsea office and home. **In return, you will receive a competitive salary of **circa £24,400 per annum.** - Do you have experience in Data Protection and/or GDPR?- Do you have an...

  • Customer Service Advisor

    7 days ago

    Basildon, Essex, United Kingdom Sanctuary Group Full time

    Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a...

  • Customer Service Advisor

    6 days ago

    Basildon, Essex, United Kingdom Sanctuary Full time

    Location: Basildon, Essex, GB, SS14 3EZ- Department: Housing Services- Operation: Sanctuary Housing- Closing Date: 17/06/2024- Salary: £25,423 per year (pro rata)- Requisition: 218442Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation,...

  • Customer Service Advisor

    2 weeks ago

    Basildon, United Kingdom Sanctuary Group Full time

    Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a...

  • Customer Service Advisor

    3 weeks ago

    Basildon, United Kingdom Sanctuary Full time

    Location: Basildon, Essex, GB, SS14 3EZ- Department: Housing Services- Operation: Sanctuary Housing- Closing Date: 17/06/2024- Salary: £25,423 per year (pro rata)- Requisition: 218442Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation,...

  • Customer Service Advisor

    2 weeks ago

    Basildon, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...

  • Customer Services Advisor

    3 weeks ago

    Basildon, United Kingdom Ironmongery Direct Full time

    About the CompanyIronmongeryDirect is the UK's largest online supplier of ironmongery.About the RoleWe are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in. Through the supportive nature of the team we pride ourselves on encouraging...

  • Customer Services Advisor

    6 days ago

    Basildon, Essex, United Kingdom Ironmongery Direct Full time

    Contact Centre Advisor at IronmongeryDirectIronmongeryDirect is the leading online supplier of ironmongery in the UK.About the Role:The Contact Centre team is dynamic, energetic, and hardworking, essential in our fast-paced environment.We pride ourselves on sharing best practices to support each other in doing an excellent job.While we maintain...

  • Service Advisor

    3 weeks ago

    Basildon, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - Up To £28,000 OTE - £32,000 Location - Basildon Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst...

  • Customer Services Advisor

    3 weeks ago

    Basildon, United Kingdom Ironmongery Direct Full time

    About the CompanyIronmongeryDirect is the UK's largest online supplier of ironmongery.About the RoleWe are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in. Through the supportive nature of the team we pride ourselves on encouraging...

  • Service Advisor

    2 months ago

    Basildon, United Kingdom Affinity Search Full time

    Role: Service Advisor Location: Basildon **Salary**: £24,000 - £32,000 + OTE **Due to our client continued success they have a Vacancy for a Commercial Service Advisor/Administrator.** They are expanding our dedicated Commercial Service Centre in Basildon giving this fantastic opportunity to join a growing team and work alongside the Existing Service...

  • Customer Service Advisor

    6 days ago

    Basildon, United Kingdom Peabody Full time

    **What we’re looking for**: - Do you have experience working in an environment where you use different methods of communication and are expected to provide a high standard of performance? - Do you have experience committing to high standards of customer care and service delivery in an environment where customers may display challenging behaviour? - Do you...

  • Customer Services Advisor

    3 weeks ago

    Basildon, United Kingdom Ironmongery Direct Full time

    About the Company IronmongeryDirect is the UK's largest online supplier of ironmongery. About the Role We are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in. Through the supportive nature of the team we pride ourselves on...