Hotel Receptionist

6 months ago


Horley, United Kingdom Langshott Manor Hotel Full time

The Role

A smart, friendly, well organised, guest service focused individual is sort to assist our professional Hotel Reception team during busy periods. You must have a five star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.

A mixture of early (7.15am 3.00pm) and late (3.00pm to 10.45pm finish) shifts are available. Please note candidates must be able to complete the whole shift to ensure continuous guest service and effective handover between shifts. Welcoming arrival guests Guest check-in and rooming Enquiry handling - both in person and on the telephone Posting of charges and guest billing Taking bedroom reservations Producing daily Activity Report for all internal departments Upselling facilities and rooms Organising porter service where needed Balancing the shift and completing 'end of day' procedures During quieter times you will be requested to assist the food and beverage assistants

Requirements

Must be available to work flexible shifts, including weekend shifts, 37.5 hrs per week (5 days) Excellent standard of personal appearance Excellent communicator in person and on the telephone Warm and friendly disposition Genuine desire to serve our guests Organised and good attention to detail Accurate data entry and computer work

The Benefits

An additional end of financial year service charge bonus 4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking Employee uniform

In addition, you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday


  • Receptionist

    5 months ago


    Horley, United Kingdom Stanhill Court Hotel Full time

    **About us**: We are a 56 bedroom country manor house hotel, stunningly located in the village of Charlwood, Horley. We hold all types of events including weddings, conferencing, banqueting and exclusive events. We are a family owned and operated hotel, with a passion for enthusiatic and friendly people. **Job Overview**: Shifts are **11pm - 7am - 5 Days...

  • Hotel Receptionist

    6 months ago


    Horley, United Kingdom Stanhill Court Hotel Full time

    We are a 55 bedroom Country Manor Hotel fantastically located in the countryside of Charlwood, Horley. Recently refurbished to bring a stunning building and grounds back to life. We hold corporate and leisure events, weddings, parties, meetings and private banqueting. Must be very customer orientated, chatty and interactive. Looking for a friendly and...

  • Hotel Receptionist

    6 months ago


    Horley, United Kingdom Stanhill Court Hotel Full time

    We are a 55 bedroom Country Manor Hotel fantastically located in the countryside of Charlwood, Horley. Recently refurbished to bring a stunning building and grounds back to life. We hold corporate and leisure events, weddings, parties, meetings and private banqueting. Must be very customer orientated, chatty and interactive. Looking for a friendly and...


  • Horley, United Kingdom Stanhill Court Hotel Full time

    **About us**: We are a 56 bedroom country manor house hotel, stunningly located in the village of Charlwood, Horley. We hold all types of events including weddings, conferencing, banqueting and exclusive events. We are a family owned and operated hotel, with a passion for enthusiatic and friendly people. **Job Overview**: Shifts are **11pm - 7am - 2 Days...

  • Night Receptionist

    4 weeks ago


    Horley, Surrey, United Kingdom Arora Group Full time

    Job Requirements:Previous experience as a Night Receptionist in a hotel is essential for this role.You will be expected to maintain a high standard of brand presentation and have a genuine passion for hospitality.Calmness under pressure and the ability to work effectively in a busy environment are crucial.A motivated and hardworking individual with excellent...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    Hotel Receptionist RoleWe are seeking a highly organized and guest-focused individual to join our professional Hotel Reception team. As a key member of our team, you will provide exceptional service to our guests throughout their stay.Your key responsibilities will include:Welcome and check-in guests, ensuring a warm and welcoming experience.Manage guest...

  • Receptionist

    5 months ago


    Horley, United Kingdom YOTELAIR London Gatwick Airport Full time

    We are looking for someone to join our **Mission Control Crew** (our name for Reception) - 3 nights required per week. **A little about the role** The role of **Mission Control Crew** (Receptionist) working at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is...


  • Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

    The Role:At Langshott Manor Hotel, we are seeking a skilled and friendly Hotel Receptionist to join our professional Reception team. As a key member of our team, you will be the first point of contact for our guests and will play a crucial role in ensuring their stay with us is enjoyable and memorable.Responsibilities will include welcoming arrival guests,...

  • Receptionist

    5 months ago


    Horley, United Kingdom Arora Group Full time

    What we are looking for: Previous experience as a Receptionist in a hotel is essential You will provide exceptional customer to service to all our guests  You will be obsessed about brand standards, with real passion for hospitality You will have the ability to remain calm during difficult situations, in a very busy environment You are a...

  • Night Receptionist

    5 months ago


    Horley, United Kingdom Arora Group Full time

    What we are looking for: Previous experience as a Night Receptionist in a hotel is essential You will be obsessed about brand standard, with a real passion for hospitality You will have the ability to remain calm during difficult situations, in a very busy environment You are a motivated and hardworking individual, a team player that always lead...

  • Night Receptionist

    3 weeks ago


    Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    Job Summary:Sofitel London Gatwick is seeking a Night Receptionist to join our team, providing exceptional service to our guests. As a Night Receptionist, you will be responsible for greeting guests, managing check-in and check-out procedures, and providing information about hotel facilities and services. You will also handle guest inquiries and resolve any...

  • Night Receptionist

    4 weeks ago


    Horley, Surrey, United Kingdom Arora Group Full time

    Key Responsibilities:We are seeking a highly motivated and experienced Night Receptionist to join our team at Arora Group. As a Night Receptionist, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Requirements:Previous experience as a Night Receptionist in a hotel is...


  • Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    About Sofitel London GatwickWe are a luxurious 4-star hotel located in the heart of Gatwick Airport, offering a unique blend of style and convenience. Our hotel features 518 spacious ensuite rooms, a selection of restaurants and bars serving fresh international flavours, gym facilities, and 14 flexible conference and meeting rooms.Role OverviewWe are seeking...


  • Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    About the RoleSofitel London Gatwick is seeking a Night Receptionist to join our team. As a Night Receptionist, you will play a crucial role in creating a warm and inviting atmosphere for our guests.Key ResponsibilitiesGreet guests with a warm welcome and provide excellent service throughout their stay.Manage check-in and check-out procedures efficiently,...

  • Night Receptionist

    4 weeks ago


    Horley, Surrey, United Kingdom Arora Group Full time

    Job Requirements:Previous experience as a Night Receptionist in a hotel is essential for this role.You will be passionate about delivering exceptional customer service and maintaining brand standards.Ability to remain calm under pressure in a fast-paced environment is crucial.A motivated and hardworking individual with a high standard of presentation is...


  • Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    About Sofitel London GatwickSofitel London Gatwick is a luxurious hotel that offers a perfect blend of style and convenience. With 518 spacious ensuite rooms, a selection of restaurants and bars, and gym facilities, it's the ideal place to stay. Our hotel has 14 flexible conference and meeting rooms that can accommodate up to 300 guests, making it a great...


  • Horley, Surrey, United Kingdom Arora Group Full time

    Our Ideal Candidate:Previous experience as a Night Receptionist in a hotel is essential for this role within the Arora Group.You will be passionate about delivering exceptional hospitality, ensuring every guest feels welcome and valued.A motivated and hardworking individual with excellent communication skills, able to remain calm under pressure.A team player...


  • Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    Sofitel London Gatwick is a 4-star hotel located near the airport, offering a unique blend of style and convenience. As a Receptionist on our team, you will play a crucial role in creating a warm and inviting atmosphere for our guests.Job SummaryWe are seeking a highly organized and customer-focused individual to join our front desk team. The successful...


  • Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    About UsSofitel London Gatwick is a luxury hotel that offers a perfect blend of style and convenience. With 518 spacious rooms, a selection of restaurants, and bars showcasing fresh international flavors, our hotel has gym facilities and 14 flexible conference and meeting rooms that can accommodate up to 300 guests.Our hotel offers an exclusive walkway...


  • Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

    About UsSofitel London Gatwick is a 4-star hotel that offers a unique blend of style and convenience. With 518 spacious rooms, a selection of restaurants, and bars showcasing fresh international flavours, our hotel is the perfect destination for both business and leisure travellers.The RoleWe are seeking a Night Receptionist to join our team. As a Night...