Night Receptionist 4 ON 4 OFF

4 weeks ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

About Us

Sofitel London Gatwick is a 4-star hotel that offers a unique blend of style and convenience. With 518 spacious rooms, a selection of restaurants, and bars showcasing fresh international flavours, our hotel is the perfect destination for both business and leisure travellers.

The Role

We are seeking a Night Receptionist to join our team. As a Night Receptionist, you will play a crucial role in creating a warm and inviting atmosphere for our guests. Your primary responsibility will be to ensure that every guest receives excellent service throughout their stay.

Key Responsibilities

  • Greet guests with a warm welcome and an infectious smile.
  • Manage check-in and check-out procedures efficiently.
  • Provide guests with information about hotel facilities, services, and local area.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Work closely with other departments to ensure seamless guest experiences.
  • Answering calls, allocating rooms, and preparing guests' bills.

Requirements

  • Providing a high-quality service comes naturally to you.
  • Strong organizational skills and attention to detail.
  • Very good at multi-tasking and remaining calm under pressure.
  • Excellent communication skills with a high standard of written and spoken English.
  • A smart and professional appearance.
  • You value being part of a team and supporting your colleagues.
  • Most of all, you have an approachable, positive, and proactive manner.

What We Offer

  • Free meals on duty.
  • Uniform offered and dry cleaned.
  • Complimentary on-site parking is available whilst on duty.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.

Grow with Us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.



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