Employee Relations Case Manager/Senior HR Advisor

5 months ago

Solihull, United Kingdom Serco Full time

Employee Relations Case Manager/Senior HR Advisor

Location: Hybrid – Solihull - 2 days per week in office

Full Time, Permanent
Salary between £, - £, plus benefits (depending on experience)

Here at Serco, we’re seeking an experienced Employee Relations Case Manager to join our wider team of specialists, offering professional advice and support to approximately 3, people managers across our UK operations. In this role, you will provide comprehensive employee relations guidance and support to Serco People Managers, addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management. You will manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than , colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

As part of this you’ll:

Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation. Provide a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resource issues, employee life cycle procedures and policies consistent with employee standards, legislation, and guidelines. Manage end-to-end and timely closure of employee relations cases (disciplinary, absence, grievance, absence management, restructures, etc.). Be a point of escalation for ER Advisors for more complex queries and provide day to day coaching as required. Analyse people related metrics, data, and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business. Liaise with external agencies/ functions such as legal and local union representatives regarding the people issues related to procedures and policies and ensure that people managers work within the defined policy & procedures. Provide support in the delivery of people management training, coaching and upskilling managers throughout ER processes. Coordination and management of redundancy consultations, ensuring thorough support is provided from beginning to resolution.


What you’ll need to do the role:

Creative ‘can-do’ attitude, proven negotiation skills with confidence in relationship management at all levels.  Customer and delivery focused, with the ability to make decisions and manage risks. Up to date understanding and application of employment law and HR best practice. A recognised HR qualification (CIPD or equivalent) is preferred. Excellent generalist/operational HR experience at Senior HR advisor, HR Business Partner level or equivalent. Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases, and complex case management ideally as a HR Advisor, Generalist or equivalent. Confidence in coaching and mentoring People Managers. Ability to work in a faced paced environment.

What we offer:

days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Flexible working options. A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.

  • Employee Relations Case Manager Senior HR Advisor

    4 weeks ago

    Solihull, Solihull, United Kingdom Serco Full time

    Employee Relations Case Manager/Senior HR Advisor RoleAbout the RoleProvide professional advice and support to people managers across our UK operations.Manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.Key ResponsibilitiesWork in partnership with the business to provide strong...

  • Employee Relations Advisor

    6 months ago

    Solihull, United Kingdom Serco Plc Full time

    Solihull, Hybrid working available Permanent, Full time Between £29,000 and £30,000 per annum Here at Serco, we are looking for an ER Advisor to join the team and provide ER guidance, covering all aspects of the employee life cycle and People Management processes in line with service level agreements and business rules. As ER Advisor you will be the...

  • Employee Relations Advisor

    6 months ago

    Solihull, United Kingdom Serco Plc Full time

    Solihull, Hybrid working available Permanent, Full time Up to £29,000 PA DOE Here at Serco, we are looking for an ER Advisor to join the team and provide ER guidance, covering all aspects of the employee life cycle and People Management processes in line with service level agreements and business rules. As ER Advisor you will be the first point of contact...

  • Hr Advisor

    5 days ago

    Solihull, United Kingdom The Recruitment Duo Full time

    Role: HR People Advisor Location: Birmingham and home working Salary: Up to £40,000 dependent on experience Benefits: 25 days holiday plus Bank Holidays, enhanced pension scheme, life assurance, private medical and annual discretionary bonus We are working on behalf of client who is seeking to recruit an experienced HR / People Advisor to report into the...

  • HR Advisor

    6 months ago

    Solihull, United Kingdom Contechs Full time

    **Position: HR Advisor** **Sector: Professional Services** **Location: Solihull** **Position Type: 8 month rolling contract** **Inside / Outside IR35: Inside** **Salary: Umbrella £25.96 per hour** **About the company** I am currently recruiting on behalf of a Luxury Automotive OEM based in **Solihull** who are seeking a **HR Advisor** to join their...

  • Employee Relations Manager

    4 weeks ago

    Solihull, Solihull, United Kingdom HSS Hire Full time

    Job DescriptionHSS Hire is a leading provider of hire solutions in England and Wales. We are seeking an experienced HR Advisor to join our team. As a hybrid working role, you will spend 2 days per week working from home and 3 days visiting depots and distribution centres to provide complex case and project support.You will be responsible for supporting...

  • Senior HR Advisor

    3 weeks ago

    Solihull, United Kingdom Curve Group Holdings Ltd Full time

    Senior HR Advisor Location: Hybrid (Remote in December, 3 days in-office from January in Solihull office). Contract Type: Short-term Assignment (3-month initial period) About the Role: This Financial Services organisation are seeking an experienced Senior HR Advisor to join the team on a short-term basis to provide critical support during a transitional...

  • Senior HR Advisor

    1 month ago

    Solihull, United Kingdom CV-Library Full time

    Senior HR Advisor Location: Hybrid (Remote in December, 3 days in-office from January in Solihull office). Contract Type: Short-term Assignment (3-month initial period) About the Role: This Financial Services organisation are seeking an experienced Senior HR Advisor to join the team on a short-term basis to provide critical support during a transitional...

  • HR Advisor

    3 weeks ago

    Solihull, United Kingdom The Recruitment Duo Full time

    Role: HR Advisor – Temporary until Christmas with potential to be extended to January/February 2025. Location: Solihull B90, hybrid Hours: 37.5-hour full time working week Monday to Friday Contract: Temporary Hourly rate: £14-18 (dependant on experience level) IMMEDIATE START We are currently seeking an experienced HR advisor to assist one of our...

  • HR Advisor

    1 month ago

    Solihull, United Kingdom CV-Library Full time

    Role: HR Advisor – Temporary until Christmas with potential to be extended to January/February 2025. Location: Solihull B90, hybrid Hours: 37.5-hour full time working week Monday to Friday Contract: Temporary Hourly rate: £14-18 (dependant on experience level) IMMEDIATE START We are currently seeking an experienced HR advisor to assist one...

  • HR Advisor

    6 months ago

    Solihull, United Kingdom Page Personnel Full time

    £35,000 salary - Hybrid working **About Our Client**: The client is a start up in the Aerospace sector who specialise in aircraft maintenance and engineering. They operate on a worldwide basis and have grown substantially over the last three years to around 400 employees. The key responsibilities of the HR Advisor include: - Dealing with Employee...

  • Employment Relations Specialist

    4 weeks ago

    Solihull, Solihull, United Kingdom Serco Full time

    Job OverviewWe are seeking a highly skilled Employment Relations Specialist to join our team in Solihull. As an experienced HR professional, you will provide expert advice and support to managers across our UK operations, addressing employee lifecycle issues, disciplinary actions, grievances, absences, maternity/paternity cases, restructures, and performance...

  • Regional HR Advisor

    7 months ago

    Solihull, United Kingdom Johnsons Cars Full time

    At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest. We are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional...

  • Employee Relations Partner

    6 months ago

    Solihull, United Kingdom Serco Plc Full time

    Solihull, B91 3QJ (hybrid role - 2 days per week in the Solihull office) Travelling as required to attend meetings/hearings Full Time, Permanent (37.5 hour per week) Competitive salary plus benefits Are you passionate about employment law and skilled in navigating intricate employee relations challenges? If you're seeking an opportunity to join a vibrant...

  • HR Advisor

    7 months ago

    Solihull, United Kingdom HSS Hire Full time

    We have an exciting opportunity for a passionate and dedicated HR Advisor to join our HSS Operations division here at HSS Hire. Sitting within the wider People team, you'll play a pivotal role in guiding and supporting line managers and colleagues with people advice and day-to-day employee relations queries. This is a hybrid working role, working...

  • HR Advisor

    6 months ago

    Solihull, United Kingdom TiliaHomes Full time

    **About Us**: There has never been a better time to join Tilia Homes in an industry that is fast paced, exciting and rewarding. Our vision for Tilia Homes is clear; to become a top five housebuilder within five years and we are already laying strong foundations for growth with the acquisition of new land and investment. We realise at the centre of our...

  • HR Advisor

    6 months ago

    Solihull, United Kingdom EH Smith Builders Merchants Ltd Full time

    **HR Advisor - Shirley, Solihull** Full Time, Permanent We have an exciting role available for an HR Advisor to join our HR team, based at Head Office. You will support the HR Team with all people activities across our branches/offices and with our 400+ colleagues. Key tasks will include: - Provide advice to managers on all aspects of employee relations...

  • Senior Human Resources Advisor

    2 weeks ago

    Solihull, United Kingdom The Curve Group Full time

    Job Description Location: Hybrid (Remote in December, 3 days in-office from January in Solihull office).Contract Type: Short-term Assignment (3-month initial period) About the Role This Financial Services organisation are seeking an experienced Senior HR Advisor to join the team on a short-term basis to provide critical support during a transitional...

  • HR Advisor

    6 months ago

    Solihull, United Kingdom Dovetail Group (uk) Full time

    **About Us**: Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we provide facilities support, becoming a comprehensive and respected member of the FM community. Our additional services include Vegetation Management, Grounds Maintenance,...

  • Senior Human Resources Advisor

    4 weeks ago

    Solihull, United Kingdom The Curve Group Full time

    Location: Hybrid (Remote in December, 3 days in-office from January in Solihull office).Contract Type: Short-term Assignment (3-month initial period) About the Role This Financial Services organisation are seeking an experienced Senior HR Advisor to join the team on a short-term basis to provide critical support during a transitional period.This role will...