Employee Relations Advisor
4 months ago
Solihull, Hybrid working available
Permanent, Full time
Up to £29,000 PA DOE
Here at Serco, we are looking for an ER Advisor to join the team and provide ER guidance, covering all aspects of the employee life cycle and People Management processes in line with service level agreements and business rules.
As ER Advisor you will be the first point of contact for customers ensuring all employee relations inquiries are processed with high levels of service excellence to all levels within the organisation.
You will be required to capture and track all requests & advice provided in the internal case management tool and manage re-assignment of queries to the Case Managers as required.
**Your Main responsibilities**: Manage end-to-end and timely closure of employee relations cases (disciplinary, performance, absence, grievance, absence management etc.) Work with sensitive data in line with data protection legislation. Contact customers to assist in resolution of queries or an employee life cycle event. Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results. Proactively reassign complex and problematic cases to the ER / Absence Case Managers to ensure rapid resolution or escalate required issues to the management team. Utilise all available knowledge sources, procedures, and tools available to maintain a level of professionalism.
What we offer Up to 6% contributory pension scheme A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
LI-Hybrid
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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