Part-time Patient Adviser
3 months ago
Job summary
We are looking for a Part-time Patient Advisor to join ourfriendly team, located in Leicester City.
Working hours can be discussed with a competitive pay rate.
Our surgery core opening hours are:
Mon Wed & Fri: 8am-6:30pm, Thu: 8am-1pm.
Main duties of the job
Candidates will require to have knowledge of SystmOne and must have a good numeracy and literacy skills. Multilingual speakers such as Hindi, Gujarati, Urdu, Punjabi or Bengali will be desirable.
About us
We are a small family doctor surgery run by 2 GP Partners, with a team of 5 medical receptionists and administrators.
Job description
Job responsibilities
The following are the core responsibilities of the Patient Advisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Processing personal, telephone appointments including internal and external
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on SystmOne
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information SAR, insurance / solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records, dealing with document workflow
p. dealing with repeat prescriptions, ensuring they are processed accurately and efficiently
q. check fridge temperature, deal with vaccination according to cold chain policy
r. handling patient sample
s. processing referrals as doctors require
t. processing all posts
u. recalling patients to support QOF performance
v. registering and deducting patients, pulling out and filing the medical notes
Secondary Responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
a. Complete opening and closing procedures in accordance with the duty rota
b. Inform staff who orders stationery supplies and monitor the stock
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience of administrative duties Experience of working in a health care setting SystmOne Multilingual, speaking Hindi, Gujarati, Urdu, Punjabi or Bengali-
Part-Time Patient Advisor
3 days ago
Leicester, United Kingdom Highfield Surgery Full timeJob summary We are looking for a patient advisor to join ourfriendly team, located in Leicester City.This role will be responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team.Duties can include but are not limited to, greetingand directing patients, effective use of the appointment...
-
Patient Service Advisor
6 months ago
Leicester, United Kingdom Humberstone Medical Centre Full timeGreet patients and visitors to the practice. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system. Ensure those patients without appointments, but who needs 'urgent consultations are booked into appropriate slots and referred to a GP where necessary. Receive and...
-
Patient Services Advisor
6 months ago
Leicester, United Kingdom South Leicestershire Medical Group Full time**Job responsibilities include**: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent...
-
Patient Services Advisor
5 months ago
Leicester, United Kingdom South Leicestershire Medical Group Full timeJob summary - Candidate must be flexible between the hours of - Monday - Friday This is an excellent opportunity for an individual who is dynamic with the initiative to contribute towards an efficient and welcoming service for our patients. We are seeking a highly motivated, energetic, and enthusiastic team member with excellent communication...
-
Part Time Medical Assistant
3 days ago
Leicester, Leicester, United Kingdom Dream Medical Full timeJob Description:We are seeking a Part Time Medical Assistant to join our dynamic team in Nottingham. As a key member of our healthcare team, you will be responsible for providing general nursing services, supporting the practicing Health Care Assistant.The ideal candidate will have excellent communication skills, with the ability to build strong...
-
Patient Services Advisor
6 months ago
Leicester, United Kingdom Spirit Primary Care Limited Full timeAre you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are...
-
Part Time Dental Receptionist
6 months ago
Leicester, United Kingdom Forest House Dental Practice Full timeWe are a modern busy dental practice offering NHS and Private dentistry. Our mission is to create a professional and friendly environment for our patients and staff. We are currently looking for an enthusiastic and hardworking receptionist to join our dynamic team of clinicians, nurses and admin members. Dental experience/ background is preferable but not...
-
Patient Services Advisor
6 months ago
Leicester, United Kingdom Spirit Health Full time**Patient Services Advisor** **Spirit Primary Care** Are you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Asquith Surgery, Leicester. Working collaboratively with the care navigation team, using your brilliant customer...
-
Patient Services Advisor
6 months ago
Leicester, United Kingdom Spirit Health Full time**Patient Services Advisor,** **Beaumont Leys Health Centre** **Spirit Primary Care** Are you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Beaumont Leys Health Centre, Leicester. Working collaboratively with the care...
-
Patient Services Advisor
6 months ago
Leicester, United Kingdom Spirit Primary Care Limited Full timeAre you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Beaumont Leys Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are...
-
Patient Services Advisor
6 months ago
Leicester, United Kingdom South Leicestershire Medical Group Full time**Job responsibilities**: - Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice - Deal with all general enquiries, explain procedures and make new and follow-up appointments. - Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent...
-
Patient Safety Professional
6 hours ago
Leicester, Leicester, United Kingdom Transformation Unit Full timeJob Title: Patient Safety ProfessionalThis role is part of the Transformation Unit and involves leading effective, timely, and proportionate responses to patient safety incidents. The post holder will have a visible presence in the Trust representing the Patient Safety Team and be responsible for working collaboratively and proactively with staff in...
-
Part Time Specialist Orthodontist
3 weeks ago
Leicester, Leicester, United Kingdom Colosseum Dental Full timeAbout the PositionWe are seeking a highly experienced Specialist Orthodontist to join our team at Firs Dental Practice in Leicester. As a private only opportunity, you will benefit from a well-managed appointment book and access to a modern working environment.Work as a Specialist Orthodontist in a part-time capacity (1 day per week).Enjoy a rewarding...
-
Cleaner (Part-time)
6 months ago
Leicester, United Kingdom Ace Cleaning Full time**Monday - Friday 6.00am - 9.00am** - To manage the day to day cleaning of all staff and maintain standards in all areas. - To advise and help where needed. - To make sure all tasks and instructions are carried out in accordance with Ace Cleaning Company Policy, Procedures and Training provided. **Duties & Responsibilities** - Checking that all staff are on...
-
Patient Safety Manager
3 weeks ago
Leicester, United Kingdom University Hospitals Of Leicester Nhs Trust Full timeJob summary The post holder will have a visible presence in the Trust representing the Patient Safety Team and be responsible for leading effective, timely and proportionate responses to patient safety incidents, by working collaboratively and proactively with CMG staff in accordance with Trust, National and Commissioner's policies and good practice.The post...
-
Patient Care Coordinator
6 months ago
Leicester, United Kingdom Kingsway Surgery Full time**About us** We are professional and agile. Our work environment includes: - Modern office setting **About us** Kingsway Surgery was founded on the present site in 1958. Since then, the original building has undergone several major extensions and alterations and now provides spacious accommodation. The majority of consulting rooms are on the ground...
-
Part - Time Registered Nurse (Permanent)
1 month ago
Leicester, United Kingdom Kirkham Young Ltd Full timeA rare opportunity for a part time specialist stoma care Nurse has arisen within the University Hospitals of Leicester . Working closely with patients and their families you will offer expert, evidence based care and training support to all patients with colorectal disease who require surgery, and who have or may require the formation of a stoma within the...
-
HR Officer
6 months ago
Leicester, United Kingdom Vanilla Recruitment (UK) Ltd Full timeWe’re delighted to present a unique opportunity to join a renowned Leicester heritage manufacturing brand as a HR Officer. **Salary and benefits**: - £28,000 - £30,000 FTE - 24 days annual leave (+ bank holidays) - Free parking - Pension scheme, life insurance and health support services - Free eye tests and flu vaccinations - Staff discounts and perks...
-
Part - Time Registered Nurse (Permanent)
1 week ago
Leicester, United Kingdom Kirkham Young Ltd Full timeA rare opportunity for a part time specialist stoma care Nurse has arisen within the University Hospitals of Leicester . Working closely with patients and their families you will offer expert, evidence based care and training support to all patients with colorectal disease who require surgery, and who have or may require the formation of a stoma within the...
-
Part-time Nurse
3 weeks ago
Leicester, Leicester, United Kingdom KirkhamYoung Ltd Full timeWe are seeking a highly skilled Part-time Nurse (Stoma Care) to provide expert advice and education within colorectal medicine and stoma care. This is an exciting opportunity for nurses to develop their skills in a commercial setting and work closely with patients and their families.Key responsibilities include developing relationships with clinical staff,...