Patient Safety Manager

3 weeks ago

Leicester, United Kingdom University Hospitals Of Leicester Nhs Trust Full time

Job summary The post holder will have a visible presence in the Trust representing the Patient Safety Team and be responsible for leading effective, timely and proportionate responses to patient safety incidents, by working collaboratively and proactively with CMG staff in accordance with Trust, National and Commissioner's policies and good practice.
The post holder will work autonomously as a Patient Safety Manager with support from the Patient Safety Lead when required.
The post holder will work in line with Trust's Patient Safety Incident Response Plan and Policy and be responsible for leading proportionate responses to incidents.
This will involve working with a range of internal and external stakeholders to review, analyse and use judgement to improve patient safety whilst developing a culture of continuous improvement to deliver high quality care.
The post holder will also ensure that Duty of Candour requirements are met.
The Patient Safety Manager will support the Patient Safety Lead to provide Trust-wide support, ensuring high quality reviews and effective learning and improvement as part of the Trust's annually agreed Patient Safety Incident Response Plan (PSIRP) as required within the Patient Safety Incident Response Framework (PSIRF).
Previous applicants need not apply.
Main duties of the job The post holder will have a visible presence in the Trust representing the Patient Safety Team and be responsible for leading effective, timely and proportionate responses to patient safety post holder will work autonomously as a Patient Safety Manager with support from the Patient Safety Lead when post holder will also ensure that Duty of Candour requirements are met.
The Patient Safety Manager will support the Patient Safety Lead to provide Trust-wide support, ensuring high quality reviews and effective learning and improvement as part of the Trust's annually agreed Patient Safety Incident Response Plan (PSIRP) as required within the Patient Safety Incident Response Framework (PSIRF).
The post holder will regularly communicate highly complex, sensitive and distressing information relating to patient safety incidents compassionately and effectively to a range of stakeholders including members of the Trust, patients and families The post holder will also ensure all Trust staff have the specialist knowledge and skills to improve patient safety through the delivery of patient safety training, teaching and leading by example in the facilitation of incident reviews.
About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust: Job description Job responsibilities In this corporate role, youll be at the forefront of patient safety, collaborating with CMG colleagues, corporate teams, and external organizations.
Youll provide oversight and be a source of support, ensuring that patient safety is always a top priority.Service Delivery & DevelopmentYour responsibilities will include developing better systems and fostering cultural changes to enhance patient safety.
Youll ensure continuous quality and safety improvements by analysing incident trends and escalating any concerns.
When safety incidents occur, youll lead and support timely responses using various tools, creating and maintaining action plans to address issues.
Conducting reviews and investigations will be a key part of your role, helping to improve systems and processes.
Youll also be responsible for meeting all reporting requirements and timelines, working with experts to manage risks and safety actions, handling complex enquiries, drafting letters, writing reports, and preparing materials for meetings and training sessions.GovernanceYoull maintain incident management systems, ensuring accurate data for reporting.
Supporting evidence preparation for reviews and regularly reviewing incidents to ensure proper grading and resolution will be part of your duties.
Youll ensure compliance with Duty of Candour policies, support critical reviews, share learning outcomes, and help develop improvement action plans based on incident reviews.Patient/Customer ServiceBeing highly visible and providing expert advice on patient safety will be crucial.
Youll help healthcare professionals deliver safer care by understanding work systems and culture, identifying factors in incidents, and recommending improvements.
Youll support patients, families, carers, and staff affected by patient safety incidents through ongoing communication and involvement during investigations, following NHS guidelines.
Your strong interpersonal skills will help you manage stakeholder expectations and find solutions in emotionally charged situations.
Youll create safe environments that promote a strong patient safety culture, encouraging effective learning and improvement from incident reviews.Research & DevelopmentYoull complete required patient safety education and training, assist the Patient Safety teams with implementing the NHS Patient Safety Strategy, and develop safety initiatives.
Providing expertise to identify best practices and share learning to reduce patient harm will be part of your role.
Youll conduct thorough, systems-focused patient safety incident investigations using evidence-based frameworks and tools, and support and develop Patient Safety Partners to improve patient safety and review quality.
Person Specification Training and Qualifications Essential Degree or equivalent vocational/ professional qualification.
Highly developed specialist patient safety knowledge, underpinned by theory and experience to Postgraduate Diploma or Masters or equivalent level of experience.
Evidence of completion of safety related modules or programmes of study, in patient safety theory, quality improvement, project management or evidence of continuous professional development.
Desirable Professional qualification RGN, AHP etc.
Knowledge and Experience Essential Demonstrates knowledge of national patient safety strategy, patient safety incident management and use of local risk management system eg Datix.
Desirable Worked in a patient safety-related role with an understanding of the principles that underpin approaches to improving patient safety in health systems.
Skills Essential Ability to write professional reports to a high standard which require consolidating complex information from a variety of sources

  • Patient Safety Professional

    8 hours ago

    Leicester, Leicester, United Kingdom Transformation Unit Full time

    Job Title: Patient Safety ProfessionalThis role is part of the Transformation Unit and involves leading effective, timely, and proportionate responses to patient safety incidents. The post holder will have a visible presence in the Trust representing the Patient Safety Team and be responsible for working collaboratively and proactively with staff in...

  • Patient Safety Officer

    2 weeks ago

    Leicester, United Kingdom Oakleaf Recruitment Full time

    Job title: Patient Safety Officer Location: Elizabeth House Perth Avenue Leicester LE3 6QR Rate Of Pay: £11.50 Per Hour Shift Patterns: Days and Nights 40 hours a week contract Information about the Role: Working as a Patient Safety Officer at Elizabeth House your duties will include the following: Develop and implement safety policies to reduce...

  • Patient Safety Officer

    6 months ago

    Leicester, United Kingdom Oakleaf Recruitment Full time

    **Job title**:Patient Safety Officer **Location**: Sturdee Community Hospital, 58-62 Runcorn Road, Leicester, LE2 9FS **Rate Of Pay**: £12.31 per hour **Shift Patterns**:40 hours per week **Information about the Role**: **Working as a Patient Safety Officer at Sturdee community hospital your duties will include the following**: - Develop and implement...

  • Patient Safety Officer

    6 months ago

    Leicester, United Kingdom Oakleaf Recruitment Full time

    **Job title**:Patient Safety Officer **Location**: Sturdee Community Hospital, 58-62 Runcorn Road, Leicester, LE2 9FS **Rate Of Pay**: £12.31 per hour **Shift Patterns**:40 hours per week **Information about the Role**: **Working as a Patient Safety Officer at Sturdee community hospital your duties will include the following**: - Develop and implement...

  • Construction Safety and Risk Manager

    6 hours ago

    Leicester, Leicester, United Kingdom The Health & Safety Partnership Full time

    Job OverviewThe Health & Safety Partnership is seeking a seasoned Construction Safety and Risk Manager to deliver comprehensive Health, Safety and CDM services across the Midlands.A broad range of sectors includes defence, commercial, residential, retail and more. You will collaborate with numerous clients across public and private sectors.Estimated salary:...

  • Safety Incident Response Manager

    7 hours ago

    Leicester, Leicester, United Kingdom Transformation Unit Full time

    Job Overview:The Safety Incident Response Manager will play a crucial role in the Transformation Unit, leading effective, timely, and proportionate responses to patient safety incidents. The post holder will work collaboratively and proactively with staff in accordance with Trust, National, and Commissioner's policies and good practice.The estimated salary...

  • Health and Safety Expert

    10 hours ago

    Leicester, Leicester, United Kingdom The Health & Safety Partnership Full time

    Job Overview:This role is crucial for The Health & Safety Partnership to deliver Health, Safety and CDM services primarily across the Midlands region.The sectors we cater to include defence, commercial, residential, retail, and more.Key Responsibilities:Providing expert CDM advice and support to clients.Maintaining compliance with health, safety, and CDM...

  • Patient Service Advisor

    6 months ago

    Leicester, United Kingdom The Surgery @ Aylestone Full time

    **Job summary**: The purpose of the role is to: - Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone - Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way -...

  • Patient Service Advisor

    6 months ago

    Leicester, United Kingdom Severn Surgery Full time

    **Job Summary** The purpose of the role is to: - Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone - Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. -...

  • Patient Care Coordinator

    6 months ago

    Leicester, United Kingdom Kingsway Surgery Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting **About us** Kingsway Surgery was founded on the present site in 1958. Since then, the original building has undergone several major extensions and alterations and now provides spacious accommodation. The majority of consulting rooms are on the ground...

  • Patient Advisor

    6 months ago

    Leicester, United Kingdom East Leicester Medical Practice Full time

    **RECEPTION / ADMINISTRATION DUTIES AND RESPONSIBILITIES**: - Greeting and booking in or patients for surgeries and clinics. - Dealing with patient enquiries efficiently and courteously. - The receiving and recording of telephone messages taking appropriate action - Making appointments on System One, by processing appointment requests for today, future...

  • Patient Coordinator

    6 months ago

    Leicester, United Kingdom The Dental Wellness Centre Full time

    **About Us**: At The Dental Wellness Centre, we are dedicated to providing patients with high quality care, with cutting-edge techniques and technology. We provide a range of treatments including general dentistry, dental implants, oral surgery, endodontics, paediatric dentistry, IV sedation, Invisalign, cosmetic dentistry, and facial aesthetics. We are also...

  • Patient Service Advisor

    3 weeks ago

    Leicester, United Kingdom Ratby Surgery Full time

    Job summary Toprovide administrative and clerical support in a timely and efficient mannerfor Ratby Medical Centre in the areas of Reception with Workflow, Secretarialcover and general administrative duties.Support may also be required forcoding and summarising subject to appropriate training.Main duties of the job 1.Reception Duties and Patient...

  • Patient Services Advisor

    6 months ago

    Leicester, United Kingdom Spirit Health Full time

    **Patient Services Advisor,** **Beaumont Leys Health Centre** **Spirit Primary Care** Are you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Beaumont Leys Health Centre, Leicester. Working collaboratively with the care...

  • Patient Services Advisor

    6 months ago

    Leicester, United Kingdom Spirit Health Full time

    **Patient Services Advisor** **Spirit Primary Care** Are you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Asquith Surgery, Leicester. Working collaboratively with the care navigation team, using your brilliant customer...

  • Patient Services Advisor

    6 months ago

    Leicester, United Kingdom Spirit Primary Care Limited Full time

    Are you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Beaumont Leys Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are...

  • Patient Services Advisor

    6 months ago

    Leicester, United Kingdom Spirit Primary Care Limited Full time

    Are you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are...

  • Health Care Professional

    4 weeks ago

    Leicester, Leicester, United Kingdom Downing Drive Surgery Full time

    About UsDowning Drive Surgery is a leading healthcare facility dedicated to providing high-quality medical services to our community. We are committed to promoting the health and well-being of our diverse patient population through a range of comprehensive services.Job SummaryWe are seeking an experienced Health Care Assistant to join our multidisciplinary...

  • Patient Services Advisor

    6 months ago

    Leicester, United Kingdom South Leicestershire Medical Group Full time

    **Job responsibilities**: - Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice - Deal with all general enquiries, explain procedures and make new and follow-up appointments. - Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent...

  • Health & Safety Person

    6 months ago

    Leicester, United Kingdom Age UK Leicester Shire & Rutland Full time

    At Age UK Leicester Shire & Rutland we have an exciting job opportunity for a Health & Safety Maintenance Person, supporting the Charity and the Health & Safety Manager. You will be required to visit our centres, buildings, and retail shops, assessing, and instructing repairs where appliable, engaging with suppliers to carry out remedial work. You will also...