Patient Services Advisor
6 months ago
**Job responsibilities**: - Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice - Deal with all general enquiries, explain procedures and make new and follow-up appointments. - Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. - Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. - Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. - Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary. - Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. - Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. - Enter patient information on to the computer as required. - Patient notes and correspondence: o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to o Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible. - Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. - Premises: o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm activated.
- Ensure that all new patients are registered onto the computer system promptly and accurately - Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
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Patient Services Advisor
6 months ago
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Patient Services Advisor
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Patient Services Advisor
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Patient Services Advisor
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Patient Service Advisor
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Patient Services Advisor
5 months ago
Leicester, United Kingdom Spirit Primary Care Limited Full timeAre you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are...
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Patient Services Advisor
5 months ago
Leicester, United Kingdom Spirit Primary Care Limited Full timeAre you passionate about delivering excellent customer service? Are you compassionate, empathetic and patient? This is an amazing opportunity to join our Patient Services team within Beaumont Leys Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are...
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Patient Services Advisor
5 months ago
Leicester, United Kingdom South Leicestershire Medical Group Full time**Job responsibilities include**: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent...
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Patient Service Advisor
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Patient Service Advisor
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