Patient Services Advisor

6 months ago


Leicester, United Kingdom South Leicestershire Medical Group Full time

**Job responsibilities**: - Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice - Deal with all general enquiries, explain procedures and make new and follow-up appointments. - Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. - Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. - Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. - Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary. - Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. - Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. - Enter patient information on to the computer as required. - Patient notes and correspondence: o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to o Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible. - Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. - Premises: o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm activated.
- Ensure that all new patients are registered onto the computer system promptly and accurately - Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.



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