Patient Coordinator
3 months ago
**About Us**:
At The Dental Wellness Centre, we are dedicated to providing patients with high quality care, with cutting-edge techniques and technology. We provide a range of treatments including general dentistry, dental implants, oral surgery, endodontics, paediatric dentistry, IV sedation, Invisalign, cosmetic dentistry, and facial aesthetics. We are also an FD training practice.
We are a family-owned practice and aim to create a positive working environment for the whole team. We aim to be approachable, fair and supportive to our team members. We are keen to help push and support team members through their career development.
Reason for recruitment: Relocation of current Patient Coordinator.
**Position Overview**:
**Key Responsibilities**:
- **Answering Calls**: Professionally handle incoming calls, addressing patient inquiries, scheduling appointments, and providing necessary information.
- **Making Calls**:Contacting patients to book in recall appointments
- **Answering WhatsApp and Website Chat Queries**:
- **Appointment Scheduling**: Efficiently manage the appointment book, ensuring optimal scheduling for both patients and dental practitioners.
- **Patient Coordination**: Greet patients warmly, collect and update necessary information, and assist in completing required forms.
- **Insurance Verification**: Verify and update patient insurance information, explaining coverage details and financial responsibilities as needed.
- **Communication**: Maintain clear and open communication with patients, colleagues, and dental staff to ensure a seamless patient experience.
- **Administrative Support**: Provide administrative support to the dental team, including managing patient records and performing other office duties as required.
**Qualifications**:
- Proven experience in customer service or a similar role.
- Strong communication skills, both verbal and written.
- Exceptional organisational and multitasking abilities.
- Proficient in using computer systems and dental software (experience with SOE/ Exact is a plus).
- Knowledge of dental terminology and procedures is advantageous.
- Ability to maintain confidentiality and handle sensitive information with discretion.
**Benefits**:
- Competitive salary
- negotiable depending on experience and expertise
- Professional development opportunities
- Friendly and collaborative team environment
Please send your CV through via Indeed. Considered applicants will be sent an invitation for a series of virtual interviews with several members of the management team via Microsoft Teams prior to be given the opportunity to attend and view the practice in person.
Pay: £11.50-£12.50 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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