Part-Time Patient Advisor

5 days ago


Leicester, United Kingdom Highfield Surgery Full time

Job summary We are looking for a patient advisor to join ourfriendly team, located in Leicester City.This role will be responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team.
Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired.
To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Main duties of the job Candidates will require to have knowledge of SystmOne andmust have a good numeracy and literacy skills.Multilingual speakers such asHindi, Gujarati, Urdu, Punjabi or Bengali will be essential.The proposed working pattern is based on 24 hours/week:Monday: 1:30pm-6:30pmTuesday: 1:30pm-6:30pmWednesday: 1:30-6:30pmThursday: offFriday: 9:00am-6:30pm, with half an hour lunch break About us We are a small family doctor surgery run by 2 GP Partners, with a team of 6 medical receptionists and administrators.Working hours can be discussed with a competitive pay rate.Our surgery core opening hours are:Mon Wed & Fri: 8am-6:30pm, Thu: 8am-1pm.
Job description Job responsibilities This role will be responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team.
Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired.
To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne Multilingual, speaking Hindi, Gujarati, Urdu, Punjabi or Bengali Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care



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