Service Manager

4 weeks ago


Newbury, United Kingdom Vodafone Full time

Location: Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri 
 

*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
 


Who We Are:
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow.


What You’ll Do:

Identifying service improvements areas, and own their respective improvement plans to completion. Assuring quality of the operations environment and the delivery of its associated KPIs. Ensure the right set of operational requirements for projects (by working closely with them) are developed and subsequently used, to improve operational quality. Drive virtual teams to deliver operational excellence in service improvement plans and overall performance. Establishing a culture of continuous improvement through learning, training, and coaching.

Who You Are:

Track record of service management in IT operational applications and services across production environments Technical capability to guide teams triaging issues as well as present strategic improvements. Experience of running service improvements to completion. ITIL Process (v4) knowledge and experience. Experience in eSIM and associated technologies key benefit to the role if available.

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