Customer Service Advisor
2 weeks ago
Adecco are delighted to be supporting our successful client in the search for a Customer Service Advisor based in Newbury. Paying £11.17 per hour working Monday
- Friday. Offering Hybrid after initial 3/4 weeks in the office for training. This role is for 5 months with the potential to be extended.
Duties include:
- To analyse and solve customer queries.
- Demonstrate the 3-core values Harmony, Sincerity & Pioneering Spirit.
- Work to and adhere to corporate governance regimes and processes and work instructions escalating and highlighted any variations to these to minimise risk.
- To provide in-life services to customer including the management of requests, fleet services liaison, P11d/ P46 reporting, MID administration and the vehicle ordering process.
- Actively engage with the customer to ensure their diverse needs are understood and met.
- To deliver against key agreed and communicated SLA's and KPI's.
- Ensure system data and client information is accurately maintained, and work with colleagues to deliver a seamless service in the resolution of queries and putting in place preventative measures to ensure they do not reoccur.
Please contact Ella Upton on 01635 521144
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Gabriella Upton
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