Customer Services Assistant
2 weeks ago
We are a forward-thinking, exciting, and creative team who provide web and digital services to the publishing industry. We are looking for a friendly, efficient, and proactive person to provide a customer support role but with the potential to grow and develop within the Firsty family.
**Duties and responsibilities**:
- Act as the point of contact between the end-user and the technical support team during escalations.
- Processing telephone and website orders.
**Qualifications**
- Must have superb verbal and written communication skills.
- Some previous experience in a Customer Service role welcomed and displaying a positive, enthusiastic attitude.
- Highly self-motivated.
- Proven ability to multi-task while paying strict attention to detail.
- Excellent listening and negotiation skills.
- A sound grasp of Google Suite / Microsoft Office.
- A good telephone manner.
- An interest in Apps, books and publishing would be beneficial.
Full training on systems and products will be provided.
We are an Equal Opportunities Employer.
To be eligible for this position you must have an established right to work in the UK (UK/EU passport or valid work permit).
**Job Type**: Full Time, Hybrid Working (3 days Newbury office, 2 days Work from Home ).
**Salary**: £9.50-£11.50 per hour
Expected hours: No less than 37.5 per week
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newbury, RG14 1JB: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- customer service: 2 years (preferred)
Work Location: Hybrid remote in Newbury, RG14 1JB
Expected start date: 18/12/2023
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