Customer Service Assistant

2 weeks ago


Newbury, United Kingdom West Berkshire Council Full time

Vacancy Summary
- Employer:

- West Berkshire Council
- Salary:

- From £23,500 to £25,119 per annum (Grade D)
- Location:

- Newbury Library
- Contract:

- Permanent
- Working Pattern:

- Full Time
- Hours:

- 37 hours per week.
- DBS Check:

- No
- Closing Date:

- 05/04/2024 at 23:59
- Reference:

- 04448

Vacancy Description

Are you passionate about providing excellent customer service? Do you have a love for books and libraries? If so, we have the perfect opportunity for you to join our friendly and dedicated team at West Berkshire Council.

As a Customer Service Assistant - Libraries, you will play a key role in delivering a first-class customer experience to library users. You will be responsible for a wide range of tasks, including:

- Assisting customers with library enquiries, helping them find and borrow books, and providing information on library services
- Processing library memberships and handling book reservations
- Supporting the smooth running of library events and activities
- Maintaining a welcoming and tidy library environment

To excel in this role, you should have:

- Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers
- A friendly and approachable manner, always willing to go the extra mile to assist library users
- Good organisational skills, with the ability to manage multiple tasks and priorities

West Berkshire Council offer excellent employment benefits such as:

- Flexible working wherever possible between the hours of 07.00-19.00
- Hybrid working wherever possible working 40% in the office
- Access to a wide range of training and development opportunities
- Generous Local Government pension scheme
- Family friendly policies
- A range of local discounts
- Wellbeing Programme including Employee Assistance Programme and employee benefits
- You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

**Equal Opportunities**

How to apply

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.



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