Customer Support Consultant
2 weeks ago
**In exchange for your skills, passion, and determination we will offer you**:
- The support of a great team
- A competitive salary and package
- Training and career development, including access to our extensive online learning library to fuel your personal and professional growth, and develop your skills
- Positive mental health initiatives, such as; Mental Health First Aiders, mindfulness subscriptions and Togetherall platform
- Employee Assistance Programme
- Healthcare cash plan
- Electric car salary sacrifice scheme
- The flexibility to work around your family life
- £250 equipment purchase allowance to help set you up for working from home
- Be part of one or even several social clubs within our business such as Book Club, Film Club, Gaming Club, or even The Cat People
- Last but not least, the opportunity for a starring role in our yearly Christmas video
**The role:
**Key responsibilities**:
- Incidents:
- Investigate incidents assigned and communicate resolution with customers.
- Escalate any incidents as required.
- Customer Handovers:
- Attend Customer Service Handovers
- Document DITL (Day in the life) of key users
- Update team with the information
- Project Landing:
- Attend Project Landing meetings and onsite visits.
- Take part in UAT/Go live support.
- Provide consultancy to successfully transition the project to the CS Team, BAU support.
- Provide End user training.
- Update team - functionality overview/internal handover.
- Training:
- Provide training sessions for customers both 101 sessions and custom training sessions.
- Consultancy:
- Snagging issues management
- On site/off site consultancy on project
**To apply, you’ll need to have**:
- Excellent customer service skills
- A great sense of humour.
- Confident relationship creator.
- Initiative and proactive approach.
- Bags of enthusiasm and a passion for computer technology.
- The ability to work on your own and an approachable team player.
- Hard working, flexible and objective.
- Natural ‘can do’ attitude.
- 5 years minimum ‘Dynamics NAV/Business Central’ experience
**TNP in a nutshell**:
TNP serves 500+ customers and employs 300+ people who are passionate about using Microsoft technologies to solve very practical business issues. We go to market as The NAV | 365 People and The Power People.
The NAV | 365 People specialise in the delivery and support of Microsoft Dynamics NAV and Dynamics 365 Business Central. The Power People specialise in Microsoft's Power Platform, Microsoft Azure, progressive web app tools, and systems integrations.
Established since 2009, TNP were acquired in 2021 by Node4, a leading Managed Services Provider. TNP continue to operate with the same strategies and have exciting growth plans with a focus on delivering the absolute best standard of customer service.
- Department- The Customer Support People- Locations- Newbury HQ- Remote status- Hybrid Remote
-
Pre-sales Solution Consultant
4 weeks ago
Newbury, United Kingdom Vodafone Full time**Location**: Home-Based, UK **Salary**: Competitive + Vodafone Benefits **Working hours**: Full-time 37.5 per week - **Blended** Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home....
-
Customer Support Representative with French
4 weeks ago
Newbury, United Kingdom OEConnection Full time**About OEC** Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. **Position Summary** **Job Duties** - Returning orders to the...
-
Customer Support Representative with French
4 weeks ago
Newbury, United Kingdom OEConnection Full timeSince the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary Job Duties - Returning orders to the Manufacturer - Liaising with...
-
Sales Support Administrator
5 days ago
Newbury, United Kingdom 2-Recruit Full timeAre you self motivated, highly organised with strong IT skills - Excel/Word/Outlook? Do you like learning, helping others and keeping yourself busy? Do you have confident communications skills and passionate about great customer care? We have a busy administration opportunity to support a personable and very successful sales person with all admin duties,...
-
Customer Service
7 days ago
Newbury, United Kingdom BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Customer Lifecycle
2 weeks ago
Newbury, United Kingdom Vodafone Full timeWhat you’ll do Role Purpose: The Product Optimization and Inlife Customer Support Engineer will lead the support of all customer engagements. The Product Optimization and Inlife Customer Support Engineer will be the entry point for any customer related engagement where support is required by operations or account/service management teams in...
-
Area Funeral
4 weeks ago
Newbury, United Kingdom The Southern Coop Full timeOur funeral services play an important role in local communities, extending beyond the immediate needs of arranging funeral services, and supporting the bereaved at a very emotional time in their life. As an Area Funeral & Memorial Consultant, you’ll provide cover and mobile support to funeral homes across the End of Life Services (ELS) trading area to...
-
Upgrade Engagement Consultant
4 weeks ago
Newbury, United Kingdom 365 People Full time**In exchange for your skills, passion, and determination we will offer you**: - The support of a great team - A competitive salary and package - Training and career development, including access to our extensive online learning library to fuel your personal and professional growth, and develop your skills - Positive mental health initiatives, such as;...
-
Customer Engagement Associate
1 day ago
Newbury, United Kingdom The Progress Group Full time**Job Title**:Customer Engagement Associate **Salary**: £25,000 plus valuable Benefits **Location**:Office and home-based role, in our well-located **Newbury or Liverpool hubs** **Vacancy Type**: Permanent/Full Time **Exciting Opportunity for Customer Engagement Associate**! ✨** **Are you looking for an exciting role, with a growing business that...
-
Customer Service Advisor
4 weeks ago
Newbury, United Kingdom Saint-Gobain Full time**We are looking for an enthusiastic Customer Service Advisor to join our team in Jewson Newbury (**RH14 5EA)**!** This is an essential role within the branch network, you will build relationships with customers, in branch at the trade counter and over the phone, to understand their wider needs to maximise sales growth within our branch. You will be in...
-
Customer Sales Advisor
4 weeks ago
Newbury, United Kingdom Jewson Full time**We are looking for an enthusiastic Customer Sales Advisor to join our team at Jewson Newbury ( RG14 5EA) !** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a...
-
Customer Services Executive
7 days ago
Newbury, United Kingdom Regus Full time**Introduction** IWG offers an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, we offer flexible and sustainable work solutions to professionals. With a growth rate of 30% year on year, we will expand our network to over 30,000...
-
Customer Service Advisor
4 weeks ago
Newbury, United Kingdom Adecco UK Full timeAdecco are delighted to be supporting our successful client in the search for a Customer Service Advisor based in Newbury. Paying £11.17 per hour working Monday - Friday. Offering Hybrid after initial 3/4 weeks in the office for training. This role is for 5 months with the potential to be perm. Duties include: - To analyse and solve customer queries. -...
-
Sales Support
2 days ago
Newbury, United Kingdom Harlow Recruitment Ltd Full timeOverview of the role: * Maintaining the data integrity of our in-house support/helpdesk systems * Assisting with the preparation of customer support renewal quotes, to include confirming correct kit lists, requesting quotes from suppliers, verifying quote content and raising quotes on Dynamics * Creating support contract documentation and updating...
-
Sales Support Executive
2 weeks ago
Newbury, United Kingdom Vodafone Full timeLocation: Stoke (Hybrid Working) Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time hours per week – Mon to Fri *Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing...
-
Sales Support
8 hours ago
Newbury, United Kingdom Harlow Recruitment Ltd Full timeOverview of the role: Maintaining the data integrity of our in-house support/helpdesk systems Assisting with the preparation of customer support renewal quotes, to include confirming correct kit lists, requesting quotes from suppliers, verifying quote content and raising quotes on Dynamics Creating support contract documentation and updating all associated...
-
Vip Support Specialist
4 weeks ago
Newbury, United Kingdom Vodafone Full time**Location: UK**: Role Purpose: Responsible for providing personal and pompt IT support for : Vodafone Chairman, Board, EXCO, VIP’s (Senior Leadership Team ) and their PAs and Critical Business roles for all technology requirments.. The VIP support specialist has to closely collaborate with Principal Manager VIP Support, other Principal Managers, support...
-
Contract Support Graduate
4 weeks ago
Newbury, United Kingdom CBRE Full timeRole Purpose: To provide exceptional customer service and comprehensive financial and administrative services to the clients and the contracts. In order to be successful in the role it is key that the Contract Support Graduate understands procedures, processes and operates them to the required standards. Key Responsibilities **Contract** - Identify and help...
-
Customer Service Assistant
4 weeks ago
Newbury, United Kingdom West Berkshire Council Full timeVacancy Summary - Employer: - West Berkshire Council - Salary: - From £23,500 to £25,119 per annum (Grade D) - Location: - Newbury Library - Contract: - Permanent - Working Pattern: - Full Time - Hours: - 37 hours per week. - DBS Check: - No - Closing Date: - 05/04/2024 at 23:59 - Reference: - 04448 Vacancy Description Are you passionate about...
-
Purchasing Assistant
4 weeks ago
Newbury, United Kingdom Page Personnel Secretarial & Business Support Full time**Procurement / Purchasing Assistant, Newbury**: A key role within the Business Operations Team to ensure effective ordering with all Vendors and Suppliers, whilst providing crucial support to the Vendor Operations Managers, as well as the widerSales Teams and Customer Services Teams **Client Details** **Procurement / Purchasing Assistant, Newbury**: A...