Sales Support Executive

2 weeks ago

Newbury, United Kingdom Vodafone Full time

Location: Stoke (Hybrid Working)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
 

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). 

What you’ll do

Healthcare systems across the UK are under pressure from increasing demand and scarce resources. Digitisation and innovation through technology present an opportunity for structural change and efficiencies. Vodafone Business is looking to support the sector through its market offering(s) with the opportunity to generate substantial incremental revenue growth and contribute to Vodafone’s Digital Society ambitions in improving citizens’ access to, and outcomes from, Healthcare. 

Vodafone in Health has been created as a unique sector vertical, across the public, private and third sectors, recognising the potential to accelerate Vodafone’s propositions into Health. The team covers England, Wales, Scotland and Northern Ireland.

The purpose of the role is to support and help the Health Sales team in the customer experience. This may range from opportunity development; supporting the navigation of an issue raised with Account Managers and how it is resolved within Vodafone; elements of bid management; and sales support. The role is a great introduction into the sales environment and it is customer facing, enabling the Health team to build and grow the revenue base whilst providing best value to the customer.

You will: 

Focus on the customer experience and outcomes whilst retaining existing revenues  Be working with the sales team and business development to identify opportunities within the market  Work across the whole Health team and provide day-to-day activities essential to the selling effort.  Build relationships with Vodafone support agencies to ensure that customer service operations meet expectations - driving improvements in customer satisfaction and customer experience. Be managing workflows across wider Vodafone teams to assure timely resolution of queries/ requests.

Who you are

You will: 

Have a passion for technology and digitisation Be highly organised and disciplined Have strong communication and interpersonal skills  Have a positive, proactive and problem solving attitude  Have a good understanding of how your team collaborates and works with others in accomplishing your objectives  Have an understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team Have an appetite for continuous learning and development An interest in Healthcare is helpful

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