Customer Support Representative with French
2 months ago
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
Job Duties
- Returning orders to the Manufacturer
- Liaising with supplier Hubs
- Assisting in claims when damaged parts are delivered
- Parts Technical identification queries
- Tracking undelivered/back ordered parts
- Other customer support queries
- Order Processing
- Inbound / outbound call activities
- Brand awareness calls
- Customer service calls
Experience required
- Parts experience would be desirable/preferable
- Excellent telephone manner
- Willing to learn and take on new challenges
- Positive personality who will fit into a young and vibrant team
- IT Skills - ideally experience in SAP, Excel and Outlook
- Customer service experience
- Zendesk Experience or other support ticketing platform (desirable)
- European Languages - French / English (Italian desirable)
- Self-motivated
- Strong organisational skills
- Ability to prioritise workload
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