Team Lead

2 weeks ago

Newbury Berkshire, United Kingdom Stryker Group Full time

Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will doStryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks –liketuition reimbursement and a wellbeing program (*The Lead ProCare Customer Service Representative is an experienced ProCare Customer Service Representative, well-versed in the day-to-day activities and the procedures around technical customer service including service contract management. The Lead ProCare Customer Service Representative has a good view of the way the team integrates with other teams in the ecosystem.
Loaner management
· Arranging returns and collections and handling proof of delivery and pricing requests
· Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries
· Assist in supporting and training more junior colleagues
· Act as a mentor for more junior customer service representatives
5 years in technical customer service, order management or contact center roles
· Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
· Solid understanding of Customer Service process flows
· Experience in service and maintenance, order management or technical customer contact processes
· Working level of English
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes.

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