Customer Services Assistant

3 weeks ago


Newbury, United Kingdom Reed Business Support Full time

We are currently recruiting for a prestigious client based in Newbury for a Customer Services Agent on a temporary basis to assist the team during a busy period. The role will be for at least the next 6 months, with the possibility of being extended andeven being converted on to a permanent contract for the right person.

Pay rate £13.00 per hour working shifts between 8.00am - 6.00pm, 8 hours per day with 1 hour for lunch.

**The main purpose of the role is to**:

- To offer a professional communication link between the client and their customer base for the placing of orders, raising of queries, requests of information and general support.
- To provide a high standard pro-active support facility to Sales Representatives.
- To support the wider Customer Logistics team as a whole when and if required

**Key Activities & Accountabilities: **
- To offer our customers a first-class service to compliment the rest of the Corporation.
- Managing sales orders including tracking, stock review, specific customer requirements, such as product builds, white glove service.
- Presale stock demand movements
- Coordinating external logistics
- Quotation cross checks
- Processing invoices, if needed
- Product and pricing queries
- To meet Service Levels / KPI´s
- The department supports the sales and where necessary, the marketing teams, in their endeavours to achieve the company sales targets.
- Supporting Finance in checking open accounts and invoices
- Maintaining, supporting, and building the working partnership with supply chain and logistic teams

**You will need to have**:

- Proven communication and writing skills.
- Customer care experience.
- Excellent computer skills.
- Accuracy and attention to detail is essential.
- Ability to handle numerous tasks at any given moment and to work under pressure.

This role is to start ASAP and you must be able to commit for at least the next 6 months.



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