Customer Service Advisor

2 months ago

Newbury, United Kingdom Jewson Full time

**We are looking for an enthusiastic Customer Service Advisor to join our team in Jewson Newbury ( RH14 5EA) **

This is an essential role within the branch network, you will build relationships with customers, in branch at the trade counter and over the phone, to understand their wider needs in order to maximise sales growth within our branch. You will be in regularcontact with our customers and therefore you play a huge part in delivering a fantastic customer experience

We're a busy and well-established branch and we pride ourselves on doing everything we can to understand our customers' needs to deliver solutions to save them time, money, and hassle. We've even won a Customer Service Award for our commitment to our customersSo if you have a passion for delivering great service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit

**Is this role right for me?**

First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Jewson. Some experience we are looking for:

- A passion for delivering great customer service
- A flexible approach to work; happy to work in various departments within the branch
- A great team player: ready to support colleagues and customers when needed
- A confident communicator, both over the phone and in branch

**Hours of Work**: Monday-Friday 7:30am-17:00pm and every other Saturday 8:00am-12:00pm

**What will I be doing?**

As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with customers both face to face and over the phone. Our colleagues are critical to our customers' success and you will be working with a teamthat proactively supports them in every way possible.

**In order to support our customers and deliver a great service you will;**
- Get to know our products and services in order to make the most of all customer interactions
- Develop great relationships with new and existing customers (both face to face and over the phone)
- Understand customer needs and provide proactive advice and solutions
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**What can we offer you?**

**Jewson** is one of more than?30 exciting **Saint-Gobain** brands in the UK and we are?also?proud to have been named a 'Top Employer' for 7 consecutive years.?We are pleased to offer you:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal

**Are Jewson and Saint-Gobain an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

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