Customer Service Advisor

2 weeks ago

Farnborough, United Kingdom WebHelp UK Full time

Job Description

Customer Service Advisor - Complaints


Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.


We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a competitive salary of £26,000 and many excellent benefits. 
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

- Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media

- Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs

- Customer's Guardian - take ownership of each customer's concern and become their primary contact

- Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner

- Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises

- Brand Ambassador Extraordinaire - become an expert in our client's brand, products, processes, policies, and systems

- Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client's brand


To apply for this complaint handling role, you will need:

- Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels

- Previous experience in a contact centre dealing with complaints is desirable

- Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro

- Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment

- Superb written and verbal communication skills, with a dash of charm and wit

- Stellar interpersonal and negotiation skills

- Multitasking prowess and the ability to handle high volumes

- Expert objection handling skills

Apply now and embark on an exciting journey. We can't wait to welcome you

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