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Customer Service Advisor

2 months ago

Farnborough, United Kingdom Jewson Full time

Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.

At Jewson, where we are Proud to Partner The Trades, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting journey.

We are seeking aspiring future leaders to join our team as Customer Service Advisors. This role is ideal for individuals eager to engage with every aspect of our business, who thrive in delivering exceptional customer service and who are driven by the ambition to build a long-lasting, successful career with us.

Enjoy a dynamic and supportive work environment with continuous training and development, ensuring you have the skills and knowledge to succeed. With a commitment to supporting diverse perspectives, experiences, and backgrounds, we embrace our core values of pride, decency, and passion.

Location: Farnborough, GU14 8J

Hours: Full time position. Shifts will fall between Monday to Friday and every other Saturday

  • 6.30am - 4pm

  • 8.30am- 6pm

  • 7am- 12.30pm

  • 12.30pm - 6pm

  • 7.30-12pm (Saturdays only)

What's in it for me?

  • Retirement Savings Plan (Pension) - with Legal & General

  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

  • WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

  • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

  • Employee Discount

  • Refer a Friend scheme

  • Wellbeing Centre via WorkPerks

  • New Reward and Recognition programme - launching soon

What will I be doing?

No two days will ever be the same with us You will be working across departments, both inside and outside the branch, to really gain experience and knowledge in all of the exciting aspects of what it take to run a successful branch. Exceptional customer service is at the heart of what we do so you will be ensuring that all of your interactions with customers, whether over the phone, face to face or by email, are of the highest standard.

Some activities could include providing expert knowledge on our products, serving customers on the trade counter, converting conversations into sales, following up on quotes and helping prepare customers orders for collection and delivery. We will also provide full and comprehensive forklift training increasing your skills and ensuring we are working in a safe manner.

Am I the right person for this role?

It's our customers - builders, roofers, plasterers, and landscapers- who make the magic happen when it comes to building communities. These brilliant tradespeople are powered by Jewson to provide the high-quality products and expert services they need to grow their own businesses. A career in builders' merchanting is an exciting and rewarding option for people who are ambitious, down to earth, believe in doing the right thing, and who are passionate about making a positive difference, taking pride in delivering customers an outstanding service.

If you have previous customer service experience, whether from retail, hospitality or any background, and the desire to really make Farnborough a thriving, successful branch we want to hear from you

Don't worry if you have never worked with building materials before- our new induction and training programme will give you the knowledge and skills to offer a great experience to our customers.

About Us

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today