Customer Liaison Officer

3 weeks ago


Bristol, United Kingdom Bristol City Council Full time

Job description

Full Time, Permanent

We are currently seeking a highly qualified and motivated individual to join our Planned Programmes service in the role of Customer Liaison Officer. Based at Sandy Park Road, Brislington, you will play a pivotal role in our Specialist Project team, collaborating with various teams to ensure effective communication and customer satisfaction.

Key Responsibilities are to:

Manage and take ownership of specific work areas, encompassing retrofit energy projects, housing maintenance and refurbishment, roof replacement programs, fire safety improvements, communal areas enhancements, refurbishment of older stock, property conversions, and community space projects. Act as the primary point of contact for customers undergoing major works, improvements, or other changes to their homes, including demolition and replacement projects. Resolve inquiries, address questions, and manage issues to achieve exemplary customer satisfaction with Landlord Services. Utilise experience in social housing to provide guidance, advice, and information on works and programs. Take ownership of service requests, participate in scheme consultations with residents, and organise resident opening events and meetings. Conduct home visits to inform tenants about the nature, extent, and duration of upcoming work, ensuring clear understanding. Address individual needs or disabilities, assisting customers in planning for and managing the effects of works. Establish and maintain customer-focused relationships, understanding diverse customer needs and expectations. Optimise resources and workloads to exceed customer expectations wherever possible. Take responsibility for project administration and effective communication throughout projects/programmes. Conduct regular visits to resident homes and sites undergoing refurbishment. Implement quality control measures and gather post-work feedback from residents, ensuring timely distribution of feedback forms.

Qualifications and Skills required:

Previous experience in social housing is highly advantageous. Excellent communication and interpersonal skills. Proven ability to manage customer inquiries and resolve issues effectively. Strong organisational and administrative skills. Ability to understand and address diverse customer needs and expectations.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.

Join us and you will receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment where you will have the chance to make Bristol a better place and contribute to its future.



  • Bristol, United Kingdom Joyner P A Ltd Full time

    We require a tenant liaison officer to be based in our site office communicating with tenants and contractors on a daily basis. Booking in appointments and relaying back to site team. There is also an element of admin/filing required. The role cant start immediately and will be required from 8am - 4pm Monday - Friday. The project is around the Bristol area...


  • Bristol, United Kingdom Ventro Group Full time

    LivGreen are currently looking to recruit a Tenant Liaison Officer to join our team based in our Bristol office. You will be working alongside the project manager to ensure the smooth completion of retrofit works. You will be liaising with tenants and sub-contractors on a daily basis. **Duties** - Accept deliveries - Tenant liaison - inform tenant of...


  • Bristol, United Kingdom Options Resourcing Full time

    I am seeking a Resident Liaison to work with a leading contractor for to work on projects in central Bristol.As a Resident Liaison officer you will be responsible for managing the projects relationship with residents living in and around the projects.Your responsibilities will include:Informing residents of any planned workAct as the face of the project with...


  • Bristol, United Kingdom Multi-Trades Recruitment Full time

    Multi-Trades Recruitment is looking for a Resident Liaison Officer to work with a well established company in Bristol.Start Date 02/04/24Flexible Working Hours - 24 Hours per week.Education: Bachelor's degree in a relevant field such as Social Work, Community Development, Public Administration, Sociology, Psychology, Urban Planning, or a related...


  • Bristol, United Kingdom Multi-Trades Recruitment Full time £15 - £20

    Multi-Trades Recruitment is looking for a Resident Liaison Officer to work with a well established company in Bristol.Start Date 02/04/24Flexible Working Hours - 24 Hours per week.Education: Bachelor's degree in a relevant field such as Social Work, Community Development, Public Administration, Sociology, Psychology, Urban Planning, or a related...


  • Bristol, United Kingdom Bristol SU Group Full time

    Recruiting for the 24/25 Academic Year! We are a small educational charity which works with university students to provide one-to-one tuition to local primary school pupils who are at risk of falling behind in maths or English. We are working to tackle educational inequality and our vision is a society where all children irrespective of their background are...


  • Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

    **This is a Permanent role working Monday-Friday - 8 hours per day between operational hours of 09.00 and 19.00 - final rotas TBC.** We are looking for Patient Safety Liaison Assistants to provide on hand support for all patients waiting for transport by assessing patient needs always ensuring safety and to be a point of contact for crews and hospital...


  • Bristol, United Kingdom University of Bristol Full time

    The role We are looking for an enthusiastic and organised individual who wants to make a difference to the student experience at the University of Bristol Business School. You will be part of the Professional Liaison Network (PLN), a team which enable students to apply their degrees in real world contexts by connecting them to a network of professional...


  • Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleWe are looking for an enthusiastic and organised individual who wants to make a difference to the student experience at the University of Bristol Business School. You will be part of the Professional Liaison Network (PLN), a team which enable students to apply their degrees in real world contexts by connecting them to a network of professional...

  • Liason Officer

    4 weeks ago


    Bristol, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - Bristol- Industry: - Maintenance & Services- Salary: - 26 Days Holidays- Start Date: - ASAP- REF: - RLO-Bristol_1679335090- Contact Name: - Sam Day- Job Published: - about 5 hours ago**Job Role**: Resident Liaison Officer **Pay Rate**: £25k - £28k + £3,500 car allowance and mileage. **Location**:...


  • Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Outcome Officer to join our Customer Outcome team in Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer outcomes. This is a hybrid opportunity with opportunity to work from both our...


  • Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Outcome Officer to join our Customer Outcome team in Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer outcomes. This is a hybrid opportunity with opportunity to work from both our...


  • Bristol, United Kingdom TLT LLP Full time

    We are recruiting for a Customer Outcome Officer to join our Customer Outcome team in Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer outcomes.  This is a hybrid opportunity with opportunity to work from both...


  • Bristol, United Kingdom Homes England Full time

    **Head of Chief Customer OfficeA bit about the role...** This is a unique opportunity to lead strategic delivery for an ambitious government agency reporting into the Chief Customer Officer. As a member of the Chief Customer Officer’s Senior Leadership Team, you will contribute, shape, participate and engage inthe successful delivery of the Homes England...


  • Bristol, United Kingdom Roxwell Talent Full time

    Delighted to be supporting a well-established National law firm in recruiting for a Head of Soft Facilities and Office Management based in Bristol but with responsibility for 8 other offices where you will also directly manage a team of office managers. This firm are looking for an experienced and service-focused people manager to manage a large team...


  • Bristol, United Kingdom Communico Full time

    **About Us** Communico is a leading provider of innovative software solutions tailored for public and academic libraries in North America, Australia and the UK. Our mission is to empower libraries with the technology to help them better reach and engage with their communities and grow usage of their resources. We are dedicated to fostering a collaborative...


  • Bristol, United Kingdom CK GROUP Full time

    CK Group are recruiting for a Customer Account Manager to join a diagnostics company to be based in Bristol on a contract basis for 6 months. The role is hybrid 1-2 days on customer site in Bristol. **Salary**: Hourly £28.72 PAYE or £38.10 UMB **Customer Account Manager Role**: - You will manage the exit from the current contract with customer ensuring...


  • Bristol, United Kingdom Manpower Group (UK) Full time

    Manpower are recruiting for a receptionist / customer service adviser to work for a leading provider of student accommodation in central Bristol. As a receptionist / customer service adviser, you will play a crucial role in ensuring a smooth and enjoyable experience for the student residents during their period of stay. Your main responsibility will be to...

  • Customer Care Officer

    4 weeks ago


    Bristol, United Kingdom South Gloucestershire Council Full time

    **How you'll make a difference**: The One Stop Shop is the face of the South Gloucestershire Council, dealing with customer enquiries for all council services from a range of customers, some whom maybe vulnerable. You will make a difference as a Customer Care Officer by providing support to vulnerable members of the community and offer guidance to help them...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Act as a first point of assistance for crew enquiries relating to patient journeys. Coordinate crews and patient collection/drop-off, making plans to pre-empt problems and solve issues when they arise. Act as a reliable point of contact for the UHBW Patient Transport Team in relation to incoming and outgoing patients. **Communication**: - Act as a first...