Customer Outcome Officer
1 month ago
We are recruiting for a Customer Outcome Officer to join our Customer Outcome team in Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer outcomes.
This is a hybrid opportunity with opportunity to work from both our head office in Bristol and home.
Your Role
As a Customer Outcome Officer your day to day remit includes;
- To complete a number of audits of the work carried out by the operational team to assess quality, compliance of regulations/policy documents, and customer outcomes.
- Complete all allocated audits within service level agreements.
- Provide feedback and suggested actions into the operational team
- Identify trends and proactively take steps to address these, with agreement from the Customer Outcome Manager.
- Complete root cause analysis of errors and identify/complete actions to address this.
- Provide support to the Customer Outcome Manager by reviewing and updating audit templates/criteria and completing other tasks/projects as they arise.
- Creating and distributing a quarterly Customer Outcome Team Blog.
- Participate in Quality audit calibrations.
Your Skills and Experience
- Effective record keeping
- Demonstrate high levels of accuracy
- Excellent attention to detail
- Demonstrate a conscientious, 'can-do' attitude
- Be client focussed
- Supportive of team members
Your Team
Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.
We support on repossession conveyancing, so that when a property is taken into possession the title checking process is carried out promptly, and a sale progressed proactively. We also provide advice and support to fixed charge receivers from validating their appointment through to dealing with non-paying tenants or those who remain in the property beyond the end of their tenancy.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.
Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.
Our Benefits
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.
-
Customer Outcomes Officer
1 week ago
Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time**The Company**: Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services.They operate in the financial services, leisure, retail & consumer goods, technology& media, renewables, housing and public sectors.Their specialisms are real estate,...
-
Customer Outcomes Analyst
4 weeks ago
Bristol, United Kingdom HSBC Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal...
-
Customer Feedback
1 month ago
Bristol, United Kingdom Brighter Places Full timeWe have an exciting new opportunity for a **Customer Feedback & Quality Assurance Officer** to join our team based in** Bristol**. You will join us on a **full time, permanent basis, working 37 hours per week**. In return, you will receive a salary of **£28,265 **per annum.** **About our Customer Feedback & Quality Assurance Officer** **role**: Are you...
-
Customer Relations Officer
1 week ago
Bristol, Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hybrid)This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potential...
-
Customer Relations Officer
1 day ago
Bristol, Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hybrid)This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potential...
-
Office Assistant
7 days ago
Bristol, United Kingdom TLT LLP Full timeWe are recruiting for an Office Assistant to join our Mortgage Collections team in Bristol. This is a hybrid working opportunity where you will be undertaking a variety of administrative duties from both our Bristol Head Office and home. Our Mortgage Collection Team act for mortgage lenders in taking steps to enforce their security by way of possession...
-
Office Assistant
24 hours ago
Bristol, United Kingdom TLT LLP Full timeWe are recruiting for an Office Assistant to join our Mortgage Collections team in Bristol. This is a hybrid working opportunity where you will be undertaking a variety of administrative duties from both our Bristol Head Office and home. Our Mortgage Collection Team act for mortgage lenders in taking steps to enforce their security by way of possession...
-
Customer Complaints Officer
2 weeks ago
Bristol, United Kingdom Blue Octopus Recruitment Ltd Full timeHere at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS). As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all...
-
Customer Liaison Officer
1 week ago
Bristol, United Kingdom OVO Energy Full timeRole OVO-View **Location**: Home based but with travel to one of the following locations: South West England, North West England, Central Scotland **Team**: Energy Solutions **Salary banding**:£30,720 - £47,920 **Experience**: Mid-level **Working pattern**:Full-Time **Reporting to**:Chris Chapman - National Account Manager **Sponsorship**:...
-
Customer Feedback Officer
1 month ago
Bristol, United Kingdom BRCJOBS Full time**Customer Feedback Officer** **LOCATION: Bristol** **HOURS: 37.5 - Mon - Fri** **Salary £28,265** **Permanent** Are you passionate about delivering exceptional customer service and ensuring the voice of the resident is heard? Do you thrive in a dynamic, diverse, and customer-focused environment? If so, we have an exciting opportunity for you to join...
-
Customer Service Officer
2 weeks ago
Bristol, United Kingdom Juice Recruitment Ltd Full timeJuice Recruitment is delighted to be working in partnership with a compliance company, with the appointment of a Customer Service Officer to join their team. Their office is based in Emersons Green and you will be working in a friendly close-knit team. You will be providing integral customer service support, ensuring a professional and first-class service...
-
Customer Support Officer
2 weeks ago
Bristol, United Kingdom Built Intelligence Ltd Full timeWe’re breaking the norm in the construction industry. With new offices in Bristol we need to build a team to support our fast-growing customer base. We need a Customer Support Officer now - why ? We’ve digital products that are bang on for an old industry, we are doubling in size each year. This demands we deliver a fantastic, personal customer...
-
Customer Relations Officer
7 days ago
Bristol, United Kingdom Computershare Full time**Location**:Bristol (Hybrid)** This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. **We give you a world of...
-
Supported Housing Officer
5 days ago
Bristol, United Kingdom Elim Housing Full timeWe are now looking for a Supported Housing Officer to join our team in Ron Jones House, central Bristol. **Salary**: £21,668 - £22,118 per annum **Hours**: 18.5 hours per week. Flexible on hours across Monday - Friday 9.00am - 5.00pm, excluding bank holidays. **Contract**: Permanent **Supported Housing Officer Responsibilities**: - Assess the support...
-
Customer Service Officer
2 weeks ago
Bristol, United Kingdom Western Power Full timeDo you want to deliver work that truly matters to our community? There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts. We currently have an exciting opportunity for a...
-
Customer Service Officer
1 day ago
Bristol, United Kingdom Western Power Full timeDo you want to deliver work that truly matters to our community? There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts. We currently have an exciting opportunity for a...
-
Customer Liaison Officer
4 weeks ago
Bristol, United Kingdom Bristol City Council Full time**Full Time, Permanent** We are currently seeking a highly qualified and motivated individual to join our Planned Programmes service in the role of Customer Liaison Officer. Based at Sandy Park Road, Brislington, you will play a pivotal role in our Specialist Project team, collaborating with various teams to ensure effective communication and customer...
-
Customer Liaison Officer
24 hours ago
Bristol, United Kingdom Bristol City Council Full time**Full Time, Permanent** We are currently seeking a highly qualified and motivated individual to join our Planned Programmes service in the role of Customer Liaison Officer. Based at Sandy Park Road, Brislington, you will play a pivotal role in our Specialist Project team, collaborating with various teams to ensure effective communication and customer...
-
Supported Housing Officer
7 days ago
Bristol, United Kingdom Elim Housing Association Full timeWe are now looking for a Supported Housing Officer to join our team in Ron Jones House, central Bristol. **Salary**: £21,668 - £22,118 per annum **Hours**: 18.5 hours per week. Flexible on hours across Monday - Friday 9.00am - 5.00pm, excluding bank holidays. **Contract**: Permanent **Supported Housing Officer Responsibilities**: - Assess the support...
-
Supported Housing Officer
3 days ago
Bristol, United Kingdom Elim Housing Full timeWe are now looking for a Supported Housing Officer to join our team in Phoenix Place. Phoenix Place is a low level, level 4 service within pathway 3 - Womens pathway.We house a total of 55 residents (30 single women and 25 mothers and babies). We provide housing related support that focuses on preparing individuals to live and contributeout in the...