Customer Care Officer

2 weeks ago

Bristol, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
The One Stop Shop is the face of the South Gloucestershire Council, dealing with customer enquiries for all council services from a range of customers, some whom maybe vulnerable. You will make a difference as a Customer Care Officer by providing support to vulnerable members of the community and offer guidance to help them solve their queries.

**What will you be doing?**
- As the face and voice of the council, no two days being the same, you will communicate directly with the most vulnerable in our society, who are in greatest need of support.
- Using your personal judgement and initiative, you will authorise the delivery of services and make arrangements (including financial arrangements) with customers in accordance with delegated authority from client departments.
- You support and guide customers, sometimes you’ll need to comfort them, but at the end of the day you’ll go home with a real buzz, knowing that you’ve made a big difference in someone’s life.
- It will be your responsibility to maintain and update information systems, highlighting any issues that may require further investigation
- As Customer Care Officer, you will contribute to improvements in the service by providing suggestions as to how we can do things better for our customers.

**What we need from you**:

- It is essential that you have a relevant qualification e.g. NVQ 3 or equivalent qualification or equivalent relevant experience
- Relevant practical experience acquired through training or on the job experience and be able to demonstrate your development through undertaking progressively more demanding work roles is required.
- You will have strong IT skills and experience of non-standard software packages and bespoke databases
- This role requires good initiative, excellent interpersonal skills, and the ability to communicate with a wide range of customers.

**How a career at South Gloucestershire Council is different**:

- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our** training and development** offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to **invest in technology** to help staff do their jobs to the best of their ability and **celebrate innovation**.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it

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