2 X Customer Care Advisor
3 weeks ago
Customer Care Advisor £12.50ph
A utilities company in Bristol is looking for a Customer Care Advisor.
Your new role
This role will sit in the Customer Care Team, you will be required to work at pace on data inputting associated tasks for the client's priority services register as well as tracking all customer raised jobs proactively updating customers to resolve and respondto all customer complaints. The role requires strong attention to detail and a resolution-based approach to problem solving.
What will you be doing?
- Keep the customer informed at all stages of investigation into issue/query giving a realistic expectation of timescales for resolution to achieve high standard of customer care;
- To assist with customer call backs;
- To review incoming feedback forms and contact customer services to resolve any dissatisfaction;
- Track customer raised jobs, ensure SLAS are met and where not update the customer;
- Update the priority services register and signing up of new customers (no direct contact);
- Progress internal or external customer data in a timely efficient manner;
- Record all activity to comply with regulation set by the company;
- Remain aware of operational processes and Quality Issues;
- Use proactive communications to keep customers informed;
What we're looking for.
- All MS Office based products, CRM, SAP
- Excellent written and verbal communication skills
- Good problem solver
- Excellent attention to detail
- Good time management skills and ability to work in a face paced environment.
What do you get in return.
- Supportive and friendly team and working environment
- On job training.
- South Bristol Office
- Hybrid working
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