Visitor Experience Officer/Swyddog Profiad Ymwelwyr
4 weeks ago
Summary
Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. You’ll help deliver an exciting, dynamic and high-quality visitor programme all year round.
There is an expectation to work a minimum of one weekend day a month, with additional days during busy seasons, such as school holidays. There is occasional evening working.
Please see the full Welsh advert attached.
Mae rôl Swyddog Profiad Ymwelwyr i’r Ymddiriedolaeth Genedlaethol yn ymwneud yn llwyr â phobl - cysylltu â hwy, eu hysbrydoli a sicrhau eu bod yn cael y diwrnod gorau posib wrth ddod i ymweld. Byddwch yn helpu i ddarparu rhaglen gyffrous, ddynamig ac o ansawdd uchel drwy gydol y flwyddyn.
Mae disgwyl i chi weithio o leiaf un penwythnos y mis, a dyddiau ychwanegol yn ystod tymhorau prysur, megis gwyliau ysgol. Mae gwaith achlysurol gyda’r nos.
What it's like to work here
You'll be part of the Visitor Experience team, working alongside colleagues in welcome, marketing, interpretation, and family programming, as well as working with teams across the property.
A peaceful oasis on the outskirts of Cardiff, Dyffryn Gardens offers grand vistas and intimate garden rooms with year-round seasonal highlights to enjoy. You'll join a friendly team whose focus is on ensuring we deliver an exceptional everyday visit for all our visitors. We focus on building strong foundations for our offer and developing them each year to help deliver great experiences for our visitors. We’re ambitious too, with ongoing work to restore the gardens and an openness to explore new ways of engaging our audiences with this special place.
Byddwch yn rhan o dîm Profiad Ymwelwyr, yn gweithio ochr yn ochr â chydweithwyr yn y tîm croeso, marchnata, dehongli, a rhaglenni teulu, ynghyd â gweithio a thimau ar draws yr eiddo.
Mae Gerddi Dyffryn, ar gyrion Caerdydd, yn werddon heddychlon sy'n cynnig golygfeydd godidog ac ystafelloedd gardd clyd gydag uchafbwyntiau tymhorol i'w mwynhau drwy'r flwyddyn. Byddwch yn ymuno â thîm cyfeillgar sy'n canolbwyntio ar sicrhau ein bod yn darparu ymweliad bob dydd gwerth chweil i'n hymwelwyr i gyd. Rydym yn canolbwyntio ar feithrin sylfeini cadarn ar gyfer yr hyn sydd ar gael gennym ac yn datblygu o flwyddyn i flwyddyn er mwyn helpu i gynnig profiadau gwych i’n hymwelwyr. Rydym yn uchelgeisiol hefyd, ac mae gwaith yn mynd rhagddo i adfer y gerddi ac rydym yn fodlon iawn archwilio ffyrdd newydd o ymgysylltu â'n cynulleidfaoedd gyda’r lle arbennig hwn.
What you'll be doing
You’ll work with the Experience and Visitor Programming Manager on developing new and ambitious seasonal programming - seeking to find new ways to inspire others, engage visitors with our work, and tell our stories. You'll be responsible for delivering and developing key elements of our core visitor programme, such as our seasonal walks offer and volunteer-led talks and tours. The main focus of the role will be on developing seasonal programming for adults for a variety of life stages and interests.
You'll manage volunteer teams, ensuring they have a great volunteering experience and that they are well equipped to help visitors have a great day. You’ll support the smooth running of the visitor operation as a duty manager and daily visitor experience lead, ensuring everything is working as it should and helping teams out where needed, especially on busy days.
Please contact Caroline Dadd, the Experience and Visitor Programming Manager for an informal chat about the role: .
Who we're looking for
We'd love to hear from you if you’re:
experience of delivering activities within the arts, culture, heritage, natural environment, sports or visitor attraction sector. experience of working with and supervising volunteers. good organisational skills, and the ability to time manage projects successfully experience of reviewing audience feedback and using it to improve the visitor offer, including contributing to planning future events, activities and visitor programming. good people skills, able to work collaboratively across departments and with external partners good communication skills, able to write well and with an understanding of the importance of visual design Please submit a cover letter alongside your CV.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust properties for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most locations-
Saint Nicholas-at-Wade, United Kingdom National Trust Full timeAbout the RoleThe Visitor Experience Officer will play a key role in delivering an exciting and dynamic visitor programme at the National Trust. You will work closely with colleagues to develop new and ambitious seasonal programming, seeking to inspire visitors and engage them with our work.Your ResponsibilitiesDevelop and deliver key elements of our core...
-
Programming & Partnerships Officer / Swyddog
5 months ago
St. Nicholas, United Kingdom National Trust Full timeThis role would suit someone who is passionate about bringing places to life in ways that engage a whole range of different audiences. You’ll collaborate with colleagues and work with volunteers to ensure that we deliver an exciting, dynamic and high-quality visitor programme. Interviews will take place on Tuesday 29 August at Dyffryn Gardens. Mae'r...
-
Visitor Experience Officer
4 weeks ago
Saint Nicholas-at-Wade, United Kingdom National Trust Full timeAbout the RoleThis role is about connecting with people, inspiring them, and making sure they have the best possible experience when they visit us. You'll be part of the team that delivers an exciting and high-quality visitor programme throughout the year.Key ResponsibilitiesWork with the Experience and Visitor Programming Manager to develop new and...
-
Visitor Experience Professional
3 weeks ago
Saint Nicholas-at-Wade, United Kingdom National Trust Full timeAbout the RoleWe are seeking a Visitor Experience Officer to join our team at the National Trust. As a Visitor Experience Officer, you will be responsible for delivering an exciting and dynamic visitor programme all year round. You will work closely with the Experience and Visitor Programming Manager to develop new and ambitious seasonal programming, seeking...
-
Destination Experience Coordinator
2 weeks ago
Saint Nicholas-at-Wade, United Kingdom National Trust Full timeWe are seeking an experienced individual to join our team as a Destination Experience Coordinator. This role will be responsible for developing and delivering exceptional visitor experiences across various locations.As a key member of our Visitor Experience team, you will work closely with colleagues in welcome, marketing, interpretation, and family...
-
Collections Assistant
6 months ago
St. Nicholas, United Kingdom National Trust Full timeWe protect everything from bats to buildings to beaches - and we want to share them with everyone too. But how do we care for our special places, while helping everyone to enjoy them and their fascinating stories? It’s no small task. In fact, it’s a big team effort and it’s why our Collections Assistant are so important. Rydym yn diogelu popeth rhag...
-
Assistant Gardener
5 months ago
St. Nicholas, United Kingdom National Trust Full timeAs Assistant Gardener, you’ll be working with a team to deliver the day-to-day care of the garden and maintain high presentation standards. This role will include a range of practical tasks to develop, improve and look after the garden and contribute to the delivery of projects. **Hours**:22.5 hours per week **Contract**:This is a fixed term contract due...
-
Office Support Administrator
5 months ago
Saint Peter Port, United Kingdom Moore Stephens Full time**Job Description**: Job title: Office Support Administrator Department: Operations Reporting to: Risk and Operations Director Job Level: 1 Role purpose: To ensure that the reception function runs smoothly and efficiently, being the first point of contact for Clients and Visitors. Core responsibilities: **Reception/Visitors** - Greet and welcome...
-
Security Officer
6 months ago
Saint Athan, United Kingdom OCS Full time**Job Reference: SEC/MS/04-06/1185/1** **Job Title: Security Officer** **Location: Site Based** **Site Address: Cowbridge Road, Saint Athan, Vale Of Glamorgan** **Postcode: CF62 4WA** **Pay Rate: £11.88** **Hours per week: Variable Shift Rota - 16:48 - 16:48 - 42 hours per week (4 on 4 off)** **Business Overview** Atalian Servest and OCS have merged...
-
Security Officer
6 months ago
Saint Athan, United Kingdom OCS Full time**Job Reference: /MS/19-03/1114** **Job Title: Security Officer** **Location: Site Based** **Site Address: Saint Athan, Vale Of Glamorgan** **Postcode: CF62 4WA** **Pay Rate: £11.88 (Please note Sundays are basic rate. Contract pays double time for any Bank holidays worked)** **Hours per week: Variable Shift Rota - 17:00 - 05:00 - 42 hours per week (4...
-
Office Junior
2 months ago
Saint Ives, United Kingdom CV-Library Full timeSalary: c. £23,500 p.a. Location: Fenstanton Type: Permanent Our client is a medium-sized niche business based in a village location. They are a surveying company with 30 years' experience specializing in a particular niche. Operating from very smart offices they are in easy access to the A14 and have plenty of free parking available. This is a...
-
Food & Beverage Team Member / Aelod O'r Tîm Bwyd a
6 months ago
St. Nicholas, United Kingdom National Trust Full timeThe National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a...
-
Independent Reviewing Officer
4 weeks ago
Bury Saint Edmunds, United Kingdom Opus People Solutions Full timeOpus People Solutions on behalf of Suffolk County Council have an exciting opportunity for a Independent Reviewing Officer (IRO) to join their Team.This role will be a mixture of hybrid and office working in the Bury St Edmunds area. The responsibility of the Children and Young People's Directorate (CYP) is to ensure the safety, well-being and learning of...
-
Receptionist
6 months ago
Saint Ives, United Kingdom Care UK Full timeAre you a caring and passionate individual looking for a rewarding career and opportunities for development? Join Care UK, an award-winning care provider as a Receptionist. You’ll be a valuable member of our friendly, close-knit team, promoting the well-being of our residents and the successful running of our care home. **The Role** - Provide a warm...
-
Administrative Assistant
5 months ago
Saint Mellons, United Kingdom RSW Ltd Full time**Responsibilities**: - Perform general clerical duties including photocopying, faxing, and mailing - Maintain electronic and hard copy filing system - Assist in resolving any administrative problems - Answer calls from clients and direct them to the appropriate department - Provide support to staff and visitors - Manage office supplies inventory and place...
-
Housekeeping Assistant
4 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Elysium Healthcare Full timeAbout the RoleWe are seeking a dedicated and detail-oriented Housekeeper to join our team at Rosebank House, a 24-hour specialist care and support service for individuals with severe and enduring mental health needs.As a Housekeeper, you will be responsible for maintaining the highest standards of cleanliness and hygiene throughout the service, including...
-
Customer Experience Specialist
2 months ago
Saint Peters, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Saint Peters, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...
-
Owner Experience Executive
6 months ago
Saint Ives, United Kingdom Sykes Cottages Full time**About the Role**: **Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...** Carbis Bay Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling St Ives team! **In return for your...
-
Customer Experience Representative
3 weeks ago
Saint Peters, Kent, United Kingdom Next Full timeOverviewWe are seeking a motivated and enthusiastic Customer Experience Representative to join our fast-paced store team at Next.About the RoleThe ideal candidate will offer outstanding service and excellent stock operations to our customers, prioritizing their needs and ensuring a seamless shopping experience.ResponsibilitiesProvide fast and friendly...
-
Admin Assistant
1 month ago
Saint Austell, United Kingdom Wave Multi Academy Trust Full timeHours per week 20 - Monday to Friday - 52 weeks per yearFixed Term Contract - 31st August 2025Expected Start Date: ASAPWe are looking appoint an Administration Assistant on a fixed term contract to assist with clerical support for our Central Team.Tasks that will be undertaken are typing/word processing of correspondence, Photocopying, filing in...