Bereavement Services Counsellor

2 weeks ago

Sheffield, United Kingdom St Luke’s Hospice Full time

Job summary

We are looking to recruit an enthusiastic, motivated and qualified counsellor to be involved in a variety of the aspects of delivery and development of a bereavement service.

The Bereavement Service at St Lukes offers a range of services to support the bereaved whose relatives or friends received palliative care from St Lukes. Much of this support is provided by trained volunteers.

You will maintain your own counselling caseload and, equally importantly, have a significant and substantial involvement in the supervision and training of bereavement volunteers. You will also maintain a telephone contact caseload of bereaved relatives, engage within bereavement education groups and support the day to day running of the Bereavement Service as required. Flexibility is essential as some of out of hours work will be required on occasions.

You will be qualified as a counsellor to Diploma level, have post-qualification counselling experience, and be accredited or working towards accreditation with the British Association for Counselling and Psychotherapy, or equivalent. You will have experience and/or an interest in working with the bereaved, and an understanding of bereavement processes. An interest in group work, as well as one-to-one support, would be an advantage.

Main duties of the job

Key Responsibilities

Counselling and Support: Manage a personal caseload and provide telephone support to bereaved families. Volunteer Engagement: Supervise and train bereavement volunteers, offering guidance and support through meetings and communications. Service Development: Assist in planning and improving bereavement projects and services. Administration: Perform routine tasks, maintain accurate records, and represent the service in hospice meetings. Education: Conduct bereavement education sessions for colleagues and peers.

About us

St Lukes is dedicated to the wellbeing of the terminally ill in Sheffield and their loved ones. No patient or family is ever the same, and our journey with each individual is unique. Above all, we are about life, and enabling our patients and their loved ones to live theirs and die with dignity and respect.

OUR VISION: Supporting and caring foreveryone affected by terminalillness in Sheffield.

OUR MISSION: To deliver the best possiblepalliative care in Sheffield, whilstdeveloping and driving continualimprovements for everyoneaffected by terminal illness.

OUR VALUES: The Board and Executive agreedSt Lukes organisational valuesin 2015 ensuring they reflect ourculture and what we want toachieve together. We have foursimple values which set out howwe work together to achievesuccess at St Lukes.No matter what area of St Lukeswe work in and no matter who wework for, we are committed tothe following ways of working:

Compassionate Dignified Inspired Pioneering Job description

Job responsibilities

Overall Purpose of the Role

To work within the Bereavement Service,providing counselling and support to bereaved families, friends, and childrenalong with supporting volunteers, and contributing to the development of the service.

Key Responsibilities

1.Clinical

Maintain a counselling caseload, and inrelation to this caseload, undertake recording and administrative tasks asrequired, and attend, and use appropriately, monthly individual counsellingsupervision.

Undertake assessments for counsellingand be involved with allocating clients to volunteer counsellors.

Make telephone contact with bereavedrelatives who may need early support.

Establish and, where necessary,maintain a telephone contact caseload, negotiating further bereavementsupport from the Service, where appropriate.

Contribute to the delivery of othersupport elements of the Bereavement Services, as required, for example, patientelectronic record data input and maintenance.

Ensure all counselling practicecomplies with the British Association for Counselling and PsychotherapyFramework for Ethical Practice, or equivalent.

Contribute to the development anddelivery of structured group sessions on bereavement for patients families,carers, friends and children.

2.Volunteer Support

Contribute to the support ofbereavement volunteers by facilitating volunteer supervision meetings.

Contribute to the initial training ofnew bereavement volunteers, and to the ongoing training of existing volunteers.

Contribute to other methods ofvolunteer support via the telephone, e-mail etc

3.Service development

Contribute to the planning,implementing and development of new and existing bereavement projects andsupport services, working to maintain and improve the standard of bereavementsupport offered within the hospice.

4.Administrative

Undertake regular routine tasks in theBereavement Service, in the absence of the Bereavement Services Co-ordinator liaising / co-ordinating volunteer services, providing information for thebereaved, allocation of cases etc.

Undertake required record keeping inrelation to own caseload including the use of the computerised Infoflexsystem.

Participate as a departmentrepresentative at hospice meetings.

Be involved in the evaluation of thebereavement service

Undertake general administrative dutiesrelating to the bereavement service, as required.

5. Education

Provide educational sessions onbereavement for colleagues and peers

6. General

All St Lukes employees are required to: Abide by the Health &Safety at Work Act. Attend mandatory trainingannually. Respect confidentialityapplying to all Hospice areas. Work within Hospice policiesand procedures. Comply with the Hospice nosmoking policy. Participate in and contributeto team meetings. Co-operate and liaise withdepartmental colleagues.All St Lukes employees are expected to:Demonstrate a commitment to theirown development, to take advantage of education and training opportunities anddevelop their own competence.Support and encourage harmoniousinternal and external working relationships.Make a positive contribution tofundraising and raising the profile of the Hospice.

Our Values

The Board and Executive agreed St Lukesorganisational values in 2015 ensuring they reflect our culture and what wewant to achieve together. We have four simple values which set out how we worktogether to achieve success at St Lukes.

No matter what area of St Lukes we work in and nomatter who we work for, we are committed to the following ways of working:

Compassionate

Dignified

Inspired

Pioneering

Values are really important throughout every team hereat St Lukes, we are all responsible for ensuring our values are displayed andto ensure they form a core part of everything that we do at St Lukes. Theyinfluence our behaviours, our language, the way we interact with each other asemployees and also as human beings. In bringing our values to life, wehave created a booklet entitled The Little Pink Book which supports all of usat St Lukes in helping us to put our values into action through our behavioursevery day.

We expect staff tofamiliarise themselves with our values and the expected behaviours, and to askif they feel these conflict in any way with their roles. These values andbehaviours will be used as a reference in our day-to-day working lives, and howwe respect St Lukes and those associated with it.

This Job Description is notexhaustive. It will be subject toperiodic review and may be amended following discussion between the post-holderand employer.

Person Specification

QUALIFICATIONS/TRAINING

Essential

Diploma in counselling or equivalent BACP accreditation or equivalent, or working towards

Qualifications

Essential

Diploma in counselling or equivalent BACP accreditation or equivalent, or working towards

Experience

Essential

Post-qualification counselling experience Experience of working within a multi-professional team

Desirable

Working with the bereaved adults and children

SKILLS/ABILITIES

Essential

Ability to address individual needs, using a person-centred or similar model Ability to use counselling skills on the telephone as a first contact with those who may need extra support Experience of delivering training Good verbal and written skills Able to use initiative and work autonomously when required Basic IT skills

Desirable

Ability to work with and support volunteers in their role as bereavement supporters

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