Pre-Sales Account Manager

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Exponential-e Full time

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job: 

The Pre-Sales Account Manager will be responsible for being an on-going technical interface between 1) the Exponential-e Customers and managed service accounts and 2) the Exponential-e Technical and Sales teams.

They will be responsible for maintaining documentation and standards, as well as providing technical approvals and architectural reviews and pre-sales qualification reviews for opportunities. A key part of the role will be to identify new opportunities and projects within the Public Sector Account base.

The individual will provide technical leadership for development of specific accounts.

Key responsibilities for this job:

Provide technical support for the development, implementation and administration of new products Attend customer meetings and represent the company from a technical perspective at architecture, security and operational customer boards. Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products Recommend and influence operational elements of supporting new products and services Create technical documentation for new products and services Aid in the implementation of new processes and procedures to support newly released products and solutions Liaise with vendors and suppliers in relation to the testing and development of new technologies Work with customer and supplier to create High Level Requirements specifications and support the Exponential-e internal governance process Assume a technical leadership role on a cross-functional team through all stages of product development Help manage internal and external expectations for delivery of new services and products Provide technical assistance and support to the pre-sales / sales teams Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

Knowledge and Experience of Wide Area and Local Area Networking (WAN/LAN) Knowledge and experience of access technologies; Wi-Fi, ZTNA, SD-WAN and SASE Strong customer and stakeholder management skills Advanced hands-on knowledge of routers, switches, firewalls, experience and good knowledge of MPLS protocols and operation Experience supporting delivery of complex project-based work Experience in planning and designing overall solutions Advanced IP Addressing and Subnetting knowledge – IPV4 & IPV6 (advantageous) Advanced skill in understanding and configuring of switching technologies – MPLS, Spanning Tree Protocol, VLANs, Dot1q, QinQ Good customer facing skills – internal and external# Understanding and experience dealing with Government and Public Sector standards such as; HSCN, GovWiFi, NCSC Cloud Security principles, Security by Design and other relevant methods and architectures that might be appropriate to Public Sector environments.

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