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Contact Centre Adviser
3 days ago
Your new role
Our prestigious government bodies are looking for an excellent, experienced Call Centre Representative. As a Call Handler, you’ll play a crucial role in making inbound calls with customers.
Advisors analyse customer concerns, troubleshoot technical issues, and find solutions. They follow company guidelines and procedures.Advisors must be well-versed in the company’s offerings to address customer queries effectively.Successful advisors show empathy, patience, and professionalism while assisting customers.They handle various scenarios, adapt to different customer personalities, and manage stress.
What you'll need to succeed
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).Previous Contact centre/ Customer Service experience is a mustExcellent communication skills (both written and verbal).What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4524214
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