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Contact Centre Advisor

4 months ago

London, United Kingdom Peabody Full time

**Peabody**has an exciting opportunity for a **Contact Centre Advisor** on a **full-time, permanent** **basis **based in **London. **In return, you will receive a competitive salary of **£22,400 rising to £23,600 per annum.**

**About the Contact Centre Advisor** **role**:
Here at Peabody, we have 4 positions going for a Contact Centre Advisor on a permanent contract at our Ealing Gateway office. You would need to be available to work rotating shifts that can fall anytime between Monday to Friday between 8.00 am and 5.00 pm.

**What we're looking for in our Contact Centre Advisor**:

- Someone to be totally committed to delivering excellent customer experience - embodying our values every day in the way you deal with customers and colleagues- Highly developed questioning and listening skills and an ability to communicate with empathy and clarity both by phone and across a range of digital platforms- Exemplary telephone manner, comfortable using various social media platforms and the ability to quickly tune into customers’ needs- Experience in dealing with difficult customers and is able to maintain a professional approach to resolving their concerns/meeting their needs
**What you can expect to be doing as our Contact Centre Advisor**:

- Supporting the Neighbourhood Customer Specialist team in providing an excellent housing and estate management service across a range of digital channels, ensuring that all customers - leaseholders, tenants, freeholders - receive an effective, professional and value-for-money service and that the business addresses issues/problems and delivers appropriate services in a timely and cost-effective manner- Managing a customer caseload and ensuring that customers have access to the right services, there is correct service outcome and that customer queries/complaints are resolved regardless of where service failure lies within the organisation- Establishing and maintaining effective working relationships with all work colleagues to ensure a ‘one team’ approach to the delivery of customer services- Taking ownership to ensure they have full knowledge of all services to help meet the individual needs of customers
**Benefits you will receive as our Contact Centre Advisor**:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates 
- Two additional paid volunteering days each year 
- Flexible benefits scheme, including family friendly benefits and access to a discount portal 
**Closing date**: 09/06/2023

If you feel have the skills and experience to become our**Contact Centre Advisor,** please click **‘apply’**now****
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._