Administration Assistant

2 weeks ago

Whitehaven, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

Job summary

CNTW Inpatient Services at West Cumberland Hospital, Yewdale Ward, Whitehaven, Cumbria are looking to recruit a full time Administration Assistant based on the Yewdale Ward Reception, towork Monday to Friday 9am to 5pm.

Yewdale Ward is an acute mental health inpatient unit based at West Cumberland Hospital in Whitehaven. It has 16 beds for adult men and women providing assessment and treatment by a multi disciplinary team

The post holder will work on reception as the first point of contact and will provide admin support to the clinical team and throughout the service as in agreement with the Admin Manager.

This position is:

per week Permanent Office based - Remote working cannot be considered

The purpose of this role is to provide front-facing duties, providing the main point of contact for visitors to the ward. A high-level of customer care skills both face-to-face and over the telephone are crucial to the success of this role. This front-end service is fast paced so the appointed candidate must be willing to work under pressure.

The post holder will be supported and trained by experienced administrative staff and work closely with the Ward Manager.

The post holder will report directly to the Administration Manager, but will work closely with the wider administrative team in ensuring the day-to-day deliverables are met.

Main duties of the job

You will work alongside an experienced Admin Assistant, Admin Officer and Medical Secretaries to learn the role and the post holder should have:

Experience of providing reception duties. Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone. Good organisational skills. Be able to prioritise a fluctuating workload. Proven experience of working with Microsoft packages. A working knowledge of electronic record systems. Diary management skills. To meet the mobility requirements for this role as outlined in the job description. Desirable: A current driving license and access to a car.

The post holder will work as part of a team of administrators and will work closely with a range of clinical staff from the service.

Please note remote working opportunities cannot be considered for this role.

This vacancy may be closed early if a sufficient number of applications are received.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job description

Job responsibilities

Please note we reserve the right to close the application window earlier if sufficient applications are received. As this role is front-facing remote working opportunities cannot be considered.

Please find attached job description for full details.

Advertising date : 25th June 2024

Closing date : 9th July 2024

We welcome your application.

Person Specification

Qualification

Essential

Good general level of education up to Level 1 standard in English Language and Maths. Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience 12 months experience.

Desirable

NVQ Level 2 in Business Administration. NVQ Level 2 in Customer Service. Working towards Level 2 standard in Maths and English.

Skills and Knowledge

Essential

Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point. Able to input data accurately and efficiently. Undertake repetitive tasks whilst maintaining attention to detail. Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Demonstrates good customer care skills at all times. Good working knowledge of office procedures. Good organisational and planning skills using own initiative.

Desirable

Knowledge of working in NHS environment Ability to maintain and update patient electronic records

Experience

Essential

Ability to uphold confidentiality at all times. Able to prioritise and plan own workload. Experience of carrying out administrative tasks, , data input, receiving and making telephone calls.

Desirable

Experience of working in an NHS/health care setting. Experience of processing NHS/health care documentation. Experience using stock ordering and/or petty cash systems. Experience of working with paper-based and electronic filing systems.

Disposition

Essential

Discrete in handling confidential and sensitive information. Able to work in accordance with Trust values and attitudes. Must be able to demonstrate an understanding of equality and diversity.

Desirable

Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines. Diplomacy.

Role/Team Specific Requirements

Essential

Team Player Flexible with working arrangements

Additional requirements

Desirable

Able to meet the mobility requirements for the post

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