Patient Access Administrator

1 week ago


Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

Job summary

We are looking for an enthusiastic, motivated, and reliable individual to join the Patient Access admin team. The post holder must have excellent organisational and communication skills, and ability to manage and prioritize daily tasks.

Main duties of the job

To provide administration support to the Patient Access department. To provide a central liaison contact point for primary care providers to the service lines. Managing incoming referrals into the trust. You will act as a support function for systems such as Bookwise, e-referral and Netcall for internal and external stakeholders.

About us

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Caring - Design and deliver care around each individual patient's needs and wants. Safe - Make the safety of patients and staff our prime concern as safety comes first Responsible - All staff take responsibility for the hospital, its services and reputation Value Each Other - Value each other's contribution Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients Job description

Job responsibilities

Responsibilities will include:

Registration of 2WW referrals within required timeframe Manage several email inboxes Deal with telephone and email queries from GPs, patients, and staff. Record daily clinic room audit data. Provide administrative support on BookWise and Netcall Provide reception cover support when needed. Assist with training new team members. Ensuring all mandatory training is completed and up to date. Escalate any issues to the Patient Access Admin Manage Person Specification

Qualifications

Essential

NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent

Experience

Essential

Experience of healthcare administrative systems and processes

Desirable

Experience of working with the general public

Knowledge

Essential

Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications

Desirable

Understanding of Primary Care, GP and community services

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