Band 3 Patient Pathway Assistant

2 weeks ago

Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for an Patient Pathway Assistant to join our busy team in Royal Eye Unit.

We are looking for a candidate who can provide administrative support to clinical and non-clinical staff.

You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.

Main duties of the job

Assist in the coordination of appointments.

Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.

Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.

Schedule elective admissions, contacting patients offering them a choice of admission dates and agree with them the date of admission.

Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.

Receiving and dealing with telephone enquiries as appropriate.

About us

The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each support this, our five values are that we are all: Caring - we design and deliver care around each individual patient's needs and wants.

Safe - we make the safety of patients and staff our prime concern (safety comes first).

Responsible - all staff take responsibility for the hospital, its services and reputation.

Inspiring - we always strive to empower each other to develop and deliver improvements to benefit our that we: Value each other - we all value each other's contribution.

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'.

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person Specification

Administration Experience

Essential

At least 1 year

Desirable

Experience of working in a NHS setting

Dealing with complex queries

Essential

1 year experience minimum

Desirable

Experience of working in healthcare

  • Admin Assistant Band 2

    4 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Job summary Please note this is a rolling advert and will always remain live, your application will periodically be shortlisted based on the number of vacancies within the Trust, you will only be contacted if your application has been successfully shortlisted. Administrative Assistant Band 2 / Senior Administrative Assistant Band 3 Are you seeking...

  • Admin Assistant Band 2

    3 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Job summary Please note this is a rolling advert and will always remain live, your application will periodically be shortlisted based on the number of vacancies within the Trust, you will only be contacted if your application has been successfully shortlisted. Administrative Assistant Band 2 / Senior Administrative Assistant Band 3 Are you seeking...

  • Admin Assistant Band 2

    7 days ago

    Kingston upon Thames, Greater London, United Kingdom Kingston NHS Foundation trust Full time

    Welcome to Kingston Hospital's Career OpportunitiesAre you looking for a fulfilling career where you can make a real difference? Kingston Hospital is dedicated to hiring top-tier professionals to deliver exceptional service to our valued patients. We cherish and support our team members and currently have exciting openings for individuals to join our dynamic...

  • Admin Assistant Band 2

    1 month ago

    Kingston upon Thames, United Kingdom Kingston Hospital Full time

    Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located...

  • Admin Assistant Band 2

    3 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital Full time

    Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located...

  • Admin Assistant Band 2

    2 months ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Administrative Assistant Band 2 / Senior Administrative Assistant Band 3 **Are you seeking a genuine career path?** At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams. We are...

  • Admin Assistant Band 2

    3 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Administrative Assistant Band 2 / Senior Administrative Assistant Band 3 **Are you seeking a genuine career path?** At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams. We are...

  • System Patient Pathway Navigator for Head

    7 days ago

    Kingston upon Thames, Greater London, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    An opportunity has arisen for an enthusiastic substantive full-time administrator to join our well-respected ENT Department at Kingston Hospital NHS Foundation Trust as a Band 5 System Patient Pathway Navigator for Head and Neck Cancers.This is an exciting opportunity to support our expanded one-stop service initiative and seek to further strengthen...

  • Senior Admin Assistant Band 3

    1 week ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Senior Administrative Assistant Band 3 in Gastroenterology Are you seeking a genuine career path? At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams. Please note only full time...

  • Admin Assistant Band 2

    3 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Administrative Assistant Band 2 / Senior Administrative Assistant Band 3 Are you seeking a genuine career path? At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams. We are...

  • Admin Assistant Band 2

    3 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Administrative Assistant Band 2 / Senior Administrative Assistant Band 3 Are you seeking a genuine career path? At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams. We are...

  • Admin Assistant Band 2

    7 days ago

    Kingston upon Thames, Greater London, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Administrative Assistant Band 2 / Senior Administrative Assistant Band 3Are you seeking a genuine career path?At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams.We are recruiting...

  • System Patient Pathway Navigator for Head

    2 months ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    An opportunity has arisen for an enthusiastic substantive full-time administrator to join our well-respected ENT Department at Kingston Hospital NHS Foundation Trust as a Band 5 System Patient Pathway Navigator for Head and Neck Cancers. This is an exciting opportunity to support our expanded one-stop service initiative and seek to further strengthen...

  • Assistant Patient Pathway Coordinator

    7 days ago

    Kingston upon Thames, Greater London, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Job summary The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to their wider team in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed...

  • Assistant Patient Pathway Coordinator

    4 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Job summary The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to their wider team in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed...

  • Assistant Patient Pathway Coordinator

    3 weeks ago

    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Job summary The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to their wider team in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed...

  • Admin Assistant Band 2

    3 weeks ago

    Kingston upon Thames, United Kingdom Kingston NHS Foundation trust Full time

    Administrative Assistant Band 2 / Senior Administrative Assistant Band 3 Are you seeking a genuine career path? At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams click apply...

  • Administration Assistant

    3 weeks ago

    Kingston upon Thames, United Kingdom Bank Partners Full time

    **Job Title **:Administrator **Band**: 3 **Trust**: Kingston Hospital **Have you previously worked in an administrator role and want to become part of one of UK’s market leading independent provider of the NHS staff bank management? have you If so Kingston Hospital are now looking for full time, Monday to Friday Band 3 Administrator. This opportunity is...

  • Team Leader/patient Pathway Co-ordinator

    2 weeks ago

    Kingston Upon Thames, United Kingdom Your World Healthcare Full time

    **Team Leader/Patient Pathway Co-ordinator** **Location**: Kingston Upon Thames **Job Type**: Temporary **Duration of booking**:Expected to last 3 months with possible extension **Proposed start date**: ASAP **Pay Rates**:£14 per hour Umbrella or £12.50 per hour PAYE inclusive of holidaypay **Hours / Working Days**:37.5 hours per week / Monday to...

  • Patient Pathway Tracker

    4 weeks ago

    Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen within the 18 Week Team, and we are looking to recruit two Band 3, Patient pathway validators on a full time, part time or job share on a fixed term basis. The role requires an enthusiastic, well organised self-starter, who can work independently and as part of a team, converse fluently, logically, and confidently with...