Admin Assistant Band 2

Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.

We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

The South West London Collaborative Bank

Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working

Health and Wellbeing & Staff Benefits

The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.

Recent awards:

- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year

- HPMA Vivup Award for Well Being 2019

- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023

- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are: 

- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

Job overview

Please note this is a rolling advert and will always remain live, your application will periodically be shortlisted based on the number of vacancies within the Trust, you will only be contacted if your application has been successfully shortlisted.

Administrative Assistant Band 2 / Senior Administrative Assistant Band 3

Are you seeking a genuine career path?

At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams.

We are recruiting to Administrative Assistants and Patient Pathway Coordinators roles (Bands 2 and 3) in several of our clinical services.

** Please note only full time posts available **

Main duties of the job

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly.

The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

In return for your dedication and skills, we offer an optional apprenticeship programme with protected time for study, as well as tailor-made training and development for career growth. You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services whilst working towards nationally recognised apprenticeship qualifications. We also offer support and a buddying system so that new team members quickly find their feet and help each other learn in a supportive way. 

Working for our organisation

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are: 

-  Caring  – Design and deliver care around each individual patient’s needs and wants.
-  Safe  – Make the safety of patients and staff our prime concern as safety comes first
-  Responsible  – All staff take responsibility for the hospital, its services and reputation
-  Value Each Other  – Value each other's contribution
-  Inspiring  - We always strive to empower each other to develop and deliver improvements to benefit our patients

Detailed job description and main responsibilities

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Please carefully read the attached job descriptions and person specifications and clearly state within your application if you are applying for the Band 2 or Band 3 role, providing a supporting statement which demonstrates how you meet the requirements of the role.

After the closing date of 24-March-2024 you will be contacted to confirm the next stage of the recruitment process which will include an online assessment.

A simple written exercise will be held via MS teams on 28th March 2024. We will communicate the outcome of this exercise on 2nd April 2024.

Everyone who passed will be invited to an interview on 11th April 2024. 

**NOTE: Previous unsuccessful applicants need not apply unless you are able to demonstrate how you now meet the requirements **

Salary clarification: Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 2 starts at £26,696 pa. pro-rata inclusive of HCAS and Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).

Please refer to the supporting documents attached, ensuring that your application refers specifically to the person specifications.

Administrative Assistant - Band 2 Receptionist - Band 2 Patient Pathway Coordinator - Band 3 Senior Administrator - Band 3 Senior Receptionist - Band 3

Person specification

Qualifications

Essential criteria

GCSE or equivalent in English and Maths, grades A-C

Experience

Essential criteria

Experience of using Microsoft Office, including Word and Excel

Your application : Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References : You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date : In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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