Assistant Patient Pathway Coordinator

3 weeks ago


Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

Job summary

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to their wider team in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

Process and log all referrals, including paper and ERS, in line with Trust

Access Policy and specialty SOP.

18 WK RTT Pathway tracking to manage all outpatient and elective patient journeys including booking appointments and Theaters. ensuring clinic outcomes are recorded accurately.

Use Trust IT systems and speciality databases to ensure relevant and accurate information is recorded.

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust

About us

Trust Culture and Values

The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our five values are that we are all:-

Caring - we design and deliver care around each individual patient's needs and wants

Safe - we make the safety of patients and staff our prime concern (safety comes first)

Responsible - all staff take responsibility for the hospital, its services and reputation

Inspiring - Inspiring people to be the best they can be, Encouraging ideas and learning from what works and what doesn't work and embracing innovation to shape future services.

And that we:

Value each other - we all value each other's contribution.

Our training, policies, procedures, and practices are all intended to support behaviors in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'

Job description

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Person Specification

Application form & Interview

Essential

Computer Literate Good attention to detail Ability to initiate & coordinate change to own working practices

Desirable

Knowledge of healthcare administrative systems and processes Patient Care/ Customer Service experience

Application form and interview

Essential

GCSE or equivalent

Desirable

Previous NHS experience

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