High Cost Drugs Coordinator

1 week ago

Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

Job Summary

The High Cost Drugs Coordinator will form an integral part of the multidisciplinary team approach in caring for patients diagnosed with severe chronic inflammatory rheumatological disease.

They will provide support to the Rheumatology Consultant/Nursing team regarding the initial supply and on-going maintenance for the cohort of all patients receiving treatment of drugs charged directly to commissioners, including Biologic drugs and patients attending the Medical Day Unit for infusions.

The High Cost Drugs Coordinator will work in close unison with the Nurse Consultant/Clinical Nurse Specialists to ensure the coordination and management of patients at all points of their treatment but in particular will act as a point of contact for patients.

The post holder will work independently within the remit of the role while following the high cost drugs pathways/guidelines under the supervision of the Nurse Consultant/Clinical Nurse Specialists.

**Main Responsibilities**:
1. To work with Consultants and Nurse Specialists across Rheumatology and the Pharmacy team to provide administrative support to the high cost drugs processes.
2. To facilitate the early transfer of patients to biosimilar medicines
3. To check timing and process follow-up appointments, including ensuring blood tests are up to date. To monitor patients through the patient pathway to ensure that care is provided in an efficient and timely fashion and in accordance with treatment guidelines.
5. To establish and maintain systems and processes to monitor and report on the delivery of this growing service.
6. To respond to telephone and face to face enquiries from patients, Trust staff, Homecare Companies and Commissioners. To redirect and prioritise queries as appropriate, ensuring both efficiency and effectiveness of service delivery.
7. To work with suppliers to resolve any patient-specific queries or process issues.
8. To ensure repeat prescription requests are processed effectively.
9. To establish and maintain databases of patients receiving drugs recharged to Commissioners to enable effective on-going monitoring of patients as well as enabling both clinical and managerial audit.
10. To ensure correspondence with GPs and other medical professionals, both within and outside the Trust, is up-to-date.

Our purpose is to provide high quality healthcare services to children, young people and adults in the geographical areas covered by our contracts.

Our overarching vision is to achieve the best possible outcomes for all, by demonstrating the Trust’s shared values in all we do. These are to be caring, safe, responsible and to value each other.

Customer Service is central to this. Promoting a positive, helpful and friendly environment before, during and after visits, helps us to develop good relationships with our patients and their families. This leads to loyal patients who are supportive of our services.

Our Objectives
- To offer a friendly and professional service
- To deliver services in a timely way, and in partnership with others
- To operate within the context of safety, quality and compassionate care
- To be innovative and continually work to improve our services and outcomes
- To be efficient, productive and cost effective

Our Aim

To achieve a high level of service-user satisfaction by taking a personal approach to providing care that is delivered by trained and competent staff who are motivated to provide the best possible evidence-based care.

To ensure that all equipment, medication and technology used with the service are of a high quality and maintained, cleaned and stored appropriately.

1. To work with Consultants and Nurse Specialists across Dermatology and the Pharmacy team to provide administrative support to the high cost drugs processes.
2. To facilitate the early transfer of patients to biosimilar medicines
3. To check timing and process follow-up appointments, including ensuring blood tests are up to date. To monitor patients through the patient pathway to ensure that care is provided in an efficient and timely fashion and in accordance with treatment guidelines.
5. To establish and maintain systems and processes to monitor and report on the delivery of this growing service.
6. To respond to telephone and face to face enquiries from patients, Trust staff, Homecare Companies and Commissioners. To redirect and prioritise queries as appropriate, ensuring both efficiency and effectiveness of service delivery.
7. To work with suppliers to resolve any patient-specific queries or process issues.
8. To ensure repeat prescription requests are processed effectively.
9. To establish and maintain databases of patients receiving drugs recharged to Commissioners to enable effective on-going monitoring of patients as well as enabling both clinical and managerial audit.
10. To ensure correspondence with GPs and other medical professionals, both within and outside the Trust, is up-to-date.
11. To prioritise and manage own wo

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