Customer Service Associate US Market

4 weeks ago


Manchester, United Kingdom Raisin Full time
About Raisin US

based inNew York City was launched in 2019 to bring the Raisin valueproposition to the United States. Our team is composed ofpassionate individuals striving to break down barriers to savingsand investments for our customers and bank partners.

We are a startup within a startup we belong tothe Raisin family with operations in Germany and the UK. You shouldapply if you are looking for a dynamic environment where you canroll up your sleeves play to your strengths and access unrivalleddevelopmentopportunities.

Team

Join usas a Customer Service Associate and work with our Customer Serviceleaders and our team to support the launch and growth of Raisinsplatform in the United States out of our Manchester UKHQ.

Our international team of highly skilledprofessionals wants to welcome you to an exciting and rewardingwork environment. The talented members of this team will beexpected to grow into taking on new challenges as the US businessgrows and more opportunities becomeavailable.

YourResponsibilities
  • Learn about theRaisin platform business model and systems to be able to supportcustomers in the US market
  • Answer customerquestions across voice and digital channelsefficiently.
  • Listen and understand the needs ofour customers to create customerorientedsolutions.
  • Create and implement optimisedworkflows and processes.
  • Support our platformsbanking functions.
  • Work across teams tocreatively solve problems and completeprojects.
YourProfile
  • Interest in FinancialServices / FinTech / Open Banking
  • A genuineinterest in solving problems and a passion for helpingothers.
  • Compatibility with a hybrid workenvironment.
  • Customer Service experience andunderstanding of deposit products payments and banking(preferred)
  • Proactive selfmotivated andorganised style of work in fastpacedenvironments
  • Solutiondriven and resultsorientedapproach
  • Fluent and professional level ofEnglish language
  • Based in/near our ManchesterHQ
Join our mission join our teamand grow with us

At Raisin we care about eachother and it is one of our top priorities to foster an open andcaring environment in which everyone feels welcome and comfortable.Our culture is strongly driven by our ambitious team who are at theheart of our success.

As part of the Raisin UKteam you benefit from:

  • Investment inyour development with an annual personal training budget of 1500and 4 full training days per year.
  • Access toBabbel for continuous learning.
  • Always hungryBreakfast snacks daily fresh fruit and drinks are at your disposalaround the clock.
  • We are hybrid working we arein the office once a week giving the team the opportunity tocollaborate and spend time together. Wednesday is our core day inthe office.
  • We offer 28 days Bank Holidays ofholiday a year.
  • One day birthday leave and giftvoucher to celebrate your birthday.
  • We offeryou a company stakeholder pension with a minimum employercontribution of 5%.
  • The opportunity toexperience our annual retreats in exciting European cities andother team building events.


  • Manchester, United Kingdom Raisin Full time

    About Raisin US , based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners. We are a "startup within a startup" - we belong to the Raisin family with operations in...


  • Manchester, United Kingdom Raisin Full time

    About Raisin US , based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners. We are a "startup within a startup" - we belong to the Raisin family with operations in...


  • Manchester, United Kingdom Raisin Full time

    About Raisin US, based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners. We are a "startup within a startup" - we belong to the Raisin family with operations in Germany...


  • Manchester, United Kingdom ALDERMORE BANK PLC Full time

    The role of Customer Service Associate is really important to us. Working in a small team of 8 handling inbound and outbound calls to customers, the Customer Service Associates support the SME Savings Teams by enabling the smooth day to day functioning ofthe operation. You’ll deliver exceptional customer service, resolve problems and develop the service...


  • Manchester, United Kingdom Raisin Full time

    Your Responsibilities Learn about the Raisin platform, business model, and systems to be able to support customers in the US market. Answer customer questions across voice and digital channels efficiently. Listen and understand the needs of our customers to create customer-oriented solutions. Create and implement optimised workflows and processes. ...

  • Marketing Associate

    1 month ago


    Manchester, United Kingdom Bloom Sales Partners Full time

    We are looking for a Marketing Associate to help plan and implement our marketing and advertising activities. For this role, you should understand the full marketing mix and be familiar with ways to analyze market research and customers’ behaviour. You should also be able to create spreadsheets and analyze quantitative data to interpret ROI and KPI...


  • Manchester, United Kingdom Oodle Finance Full time

    **Customer Service Associate** - **Hybrid Working - Manchester or Oxford** Oodle are growing our Customer Service team and are looking for 8 new Oodlers to join our Team in Oxford or Manchester! **What are our Perks & Benefits?** - Performance bonus (% dependent upon department) - Pension & Vitality Private Healthcare - Enhanced Maternity Pay and Shared...

  • Senior Manager

    1 day ago


    Manchester, United Kingdom Market Recruitment Ltd Full time

    Senior Marketing Operations Manager Location: Hybrid: 2 days from home, 2 days from Central Manchester As a SaaS business that sells primarily to mid-market and enterprise customers, our client is a Series A scaleup that is looking to bolster its marketing team with two new hires. This is a great opportunity to join a business with 50 employees and a...


  • Manchester, United Kingdom Test Board Full time

    **About the role**: Reporting into the Senior OTC Associate, the OTC Associate will manage divisional Accounts Receivable duties, delivering a 'world-class' service to our Customer base and Internal Stakeholders. We adapt a right first time approach to maximise cash and minimize risk by delivering an efficient billing process, alongside effectively managing...


  • Manchester, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service Associate, Business Lending - By providing a...


  • Manchester, United Kingdom WeShop Full time

    **Digital Marketing Associate** **£23,000 - £25,000 per annum** **Full-time, Permanent (40h per week)** **Remote (with occasional meets in London/Manchester offices)** **Share options available** **THE ROLE** Digital Marketing Associate will work directly with the Head of Product to launch new education, commercial deals & product communication...


  • Manchester, United Kingdom Arcon Housing Association Full time

    **Arcon Housing Association, Customer Service Officer, Salford Quays, £24,609, 12-month Fixed-Term Contract** **Working pattern - **Monday to Friday, 9am - 5pm, Hybrid working **About the role**: We are looking for a Customer Service Officer to join our Customer Hub team on a 12-month Fixed-Term contract. We offer a salary of £24,609 based on a 35-hour...

  • Us Sales

    4 weeks ago


    Manchester, United Kingdom The Pilot Group Full time

    **The Pilot Group - US Sales** Today’s world runs on critical infrastructure and technology. Pilot Group are dedicated to improving people’s lives and the environment. We lead the way in SMART, SAFE and SUSTAINABLE infrastructure solutions. With combined experience over 5 decades spanning across electronics, electrical, heating and lighting markets, we...


  • Manchester, United Kingdom Yankee Candle Full time

    Job Description - Associate Manager, Brand Marketing - Breville (2401922) Associate Manager, Brand Marketing - Breville Job Number: 2401922 United Kingdom-England-Manchester United Kingdom-England-Cheadle Location Type - Hybrid Position title: Associate Manager, Brand Marketing - Breville Manager, Marketing Contract type: Fixed-term (8...

  • Marketing Graduate

    4 weeks ago


    Manchester, United Kingdom IRIS Software Group Full time

    This full-time Marketing Associate position based in our Manchester offices offers an exceptional opportunity for aspiring sales professionals. As an integral part of our dynamic Marketing team, you'll be instrumental in driving our sales and business development efforts forward. For recent graduates, school leavers or those seeking to launch their career...

  • Customer Service

    1 month ago


    Manchester, United Kingdom Bullish Marketing Group Full time

    An exciting opportunity to work within our team has become available at Bullish Marketing Group. You are - A strong communicator - Self-motivated and have great work ethic - Positive and chatty - Someone who had a tenacious approach to personal development - Passionate about providing a great customer service for our customers and clients. You will - Learn...


  • Manchester, United Kingdom Menzies Aviation Full time

    About AMI AMI has been at the forefront of the wholesale air freight market since 1976. Developing innovative cargo products and using the latest technologies to create market-leading products and services for our customers: At AMI, we have a simple vision: to be the wholesale freight partner of choice, delivering service excellence. About the job To...


  • Manchester, United Kingdom Page Personnel Full time

    A market leading company offering responsibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: Our company is a dynamic player in the global market, looking for a Customer Service Coordinator. This company specialise in Manufacturing and Production industry. With a strong presence across multiple...


  • Manchester, United Kingdom Globe7 Full time

    **About us** Globe7 is a newly established customer service, sales and marketing company **based in Manchester, UK** - we have huge expansion goals for 2023 across the UK! We have a range of clients expanding into new industries and sectors. Our primary focus is maximising brand awareness in the telecommunication sector and delivering an exceptional level...


  • Manchester, United Kingdom Globe7 Full time

    **About us** Globe7 is a newly established customer service, sales and marketing company **based in Manchester, UK** - we have huge expansion goals for 2023 across the UK! We have a range of clients expanding into new industries and sectors. Our primary focus is maximising brand awareness in the telecommunication sector and delivering an exceptional level...