Customer Service Associate

3 weeks ago


Manchester, United Kingdom Oodle Finance Full time

**Customer Service Associate** - **Hybrid Working - Manchester or Oxford**

Oodle are growing our Customer Service team and are looking for 8 new Oodlers to join our Team in Oxford or Manchester

**What are our Perks & Benefits?**
- Performance bonus (% dependent upon department)
- Pension & Vitality Private Healthcare
- Enhanced Maternity Pay and Shared Parental Leave
- Menopause Support (paid leave)
- Life Insurance (4xSalary)
- Care First Confidential 24/7 mental health support
- 25 days holiday (plus bank holidays)
- Continuous personal development through our Oodle Academy
- Caboodle - Online shopping Discounts
- Talent Referral Bonus Scheme
- Cycle to work scheme
- Paid volunteering day

**What you can expect**

You will be part of a lively and engaging team of Customer Service Associates who really do put the customer at the heart of everything they do. You are in most cases the first point of contact for our customers for a variety of reasons. We are striving for first call resolution and in doing this we operate a multichannel fast paced environment and provide a positive and friendly service to our customers. We take pride in our attention to detail and treat our customers respectfully - it's all about finding the right outcome for our customers needs.

**The Role**

Our customers contact us for a variety of reason, some of which are:

- Change personal or vehicle details. Updating customer records
- Answering general customer queries and providing account updates
- Dealing with Insurance companies either by phone or written correspondence, updating ongoing insurance claims, issues, and responses
- Speaking with customers who at risk of falling into arrears or who are at early-stage arrears and finding suitable and affordable solutions
- Offering customers updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
- Dealing with customers and their insurance claim progress
- From time to time you may be asked to provide additional support across the rest of the Customer management side of Oodle
- Liaise with multiple stakeholders across the business
- Flag / Escalate key risks and or compliance issues should they occur

**Must haves for the role**
- Supportive and friendly customer centric attitude, dedication to the customer outcome
- Great verbal and written communication skills
- Prior telephone-based customer service experience
- Experience of using Microsoft; Teams, Word and Excel
- Demonstrable literacy and numerical skills, plus adequate typing speed
- Outstanding attention to detail and excellent organisational skills
- A great team player with a positive attitude
- Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm
- Someone who thinks outside the box and is excited to share their great new ideas
- A multitasker who can effectively communicate with our customers whilst navigating a CRM system

**Nice to have**
- Experience of dealing with customers falling into or in early-stage arrears is advantageous but not essential.
- Experience of dealing with multi-channel communications such as web, 2 ways SMS, live chat
- Car Finance knowledge is highly desirable, but we will provide dedicated and industry specific training.
- Experience in dealing with Vulnerable Customers

**Hours**: 37.5 hours per week. Monday to Friday 9am - 5.30pm & 1 hour for lunch - we also offer hybrid working - 3 days in the office, 2 at home.

**Salary**: 21-25k depending on experience plus a yearly bonus

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families. That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

**About Oodle**

To find out more go to our website and LinkedIn in page



  • Manchester, United Kingdom The Candidate Full time

    **Customer Service Associate - London (3 days office/2 days flexible) - £24,000** Our client is a British-based company who are experts in luxury fashion for men and women. With over 100 years of heritage, our client is at the top of their game in bespoke, fine tailoring with exceptional quality, innovation, and outstanding value. As a Customer Service...


  • Manchester, United Kingdom ALDERMORE BANK PLC Full time

    The role of Customer Service Associate is really important to us. Working in a small team of 8 handling inbound and outbound calls to customers, the Customer Service Associates support the SME Savings Teams by enabling the smooth day to day functioning ofthe operation. You’ll deliver exceptional customer service, resolve problems and develop the service...


  • Manchester, United Kingdom AMS Full time

    Are you looking for a role that can really make a difference? AMS are recruiting on behalf of our well-known financial services client for Customer Service Associates to join a team that can impact people's lives daily whilst working in a dynamic, fast paced environment. - You **must **be able to work **21 hours per week**: - 6 Month Contract, temp to perm...


  • Manchester, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service Associate, Business Lending - By...


  • Manchester, United Kingdom Nationwide Service Care Full time

    **Job responsibilities** Making Calls arranging Service Installations with our engineers throughout the UK Booking appointments into internal booking system. Updating customer details on internal databases. Daily, Weekly Reporting to Customers and Management. Multi-task and prioritise conflicting deadlines and workloads. Maintaining (SLA) Service Level...

  • Customer Service Associate US Market

    Found in: Talent UK C2 - 2 weeks ago


    Manchester, United Kingdom Raisin Full time

    About Raisin US based inNew York City was launched in 2019 to bring the Raisin valueproposition to the United States. Our team is composed ofpassionate individuals striving to break down barriers to savingsand investments for our customers and bank partners.We are a startup within a startup we belong tothe Raisin family with operations in Germany and the UK....


  • Manchester, United Kingdom Asset Finance International Full time

    Onboarding Associate - Manchester (Hybrid Working) {To £30,000 plus bonus and benefits. Our client is a specialist bank providing first class customer service. The successful candidate will work closely with the Financial Crime Manager to facilitate prompt but safe onboardings as well as the ongoing monitoring and management commercial and retail...


  • Manchester, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    One Property Recruitment are seeking a Resident Services Associate in the Salford area. You will be site based and on the front desk. My client is a Leading Operator in the Build to Rent Sector, an industry that has taken over and changed the rental market! The site will give you the real wow factor and will give you a sense of pride to be working at this...


  • Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job Title: Customer Service Admin Apprentice Responsible to: Customer Service Manager Interfaces with: Customers, Clients, Suppliers, Customer Service team and PCA Colleagues Location: Exchange Quay, Manchester Date: January 2023 **Salary**: Starting at £20000 Are you friendly and outgoing and enjoy being organised and efficient? This is an exciting...


  • Manchester, United Kingdom Page Group Full time

    (French Speaking) Associate Technical Service Scientist with practical experience of molecular biology techniques. Exciting role combining scientific knowledge, multilingual skills (English and French) and a customer support mentality to make a real differenceto cutting-edge research. **Client Details** Global provider of sample and assay technologies for...


  • Manchester, United Kingdom Spaces Full time

    **Introduction** IWG is the world’s market leader in hybrid working. We offer an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, IWG offers flexible and sustainable work solutions to professionals of all kinds whether working...


  • Manchester, United Kingdom Homans Associates II, LLC Full time

    Homans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create...

  • Customer Service

    7 hours ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £11.59 an hour (£23,500)** **Start date ASAP** Have you wanted to work in a customer service contact centre but don't have the experience? Are you passionate about delivering excellent customer...

  • Customer Service

    2 days ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor ( 4 on and 4 off shift)** **Job Type: Temp to perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.07 an hour (£22,000)** **Start date Starts throughout January 2023** Have you wanted to work in a customer service contact centre but don't have the experience? Are you...

  • Customer Service

    2 days ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor ( 4 on and 4 off shift)** **Job Type: Temp to perm** **Industry: Customer Service** **Location: Cheetham Hill** **Salary: £10.07 an hour (£22,000)** **Start date Monday 9th January 2023** Have you wanted to work in a customer service contact centre but don't have the experience? Are you passionate about...

  • Customer Service

    2 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.11 an hour (£20,500)** **JANUARY STARTS** As a Customer Service Advisor you will need to possess excellent communication skills and be passionate about delivering exceptional customer service. This is a...


  • Manchester, United Kingdom Appcastenterprise Full time

    **Pay Rate £16.59ph basic £15.59 plus allowance** The?Customer Supervisor is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members. You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding gate,...

  • Customer Services

    3 weeks ago


    Manchester, United Kingdom Wave for Parodia Full time

    **Customer Services** **Manchester** **Full Time | Immediate Start** Our client is on the lookout for a Customer Service Advisor in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role is ideal for individuals who thrive on providing exceptional customer service and enjoy working in a...

  • Customer Service

    2 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Ongoing temp** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting Wednesday 8th February 2023 on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from...

  • Customer Service

    2 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    We are looking for enthusiastic and friendly people for our Customer Service position based in the heart of Manchester City Centre **Dealing in Customer Service, your key skills should include**: - Excellent communication & customer service skills - Quick and accurate typing skills - The ability to work in a fast paced office environment as part of a...