Customer Service Associate

3 weeks ago


Manchester, United Kingdom The Candidate Full time

**Customer Service Associate - London (3 days office/2 days flexible) - £24,000**

Our client is a British-based company who are experts in luxury fashion for men and women. With over 100 years of heritage, our client is at the top of their game in bespoke, fine tailoring with exceptional quality, innovation, and outstanding value.

As a Customer Service Associate for our luxury fashion brand, you will play a pivotal role in providing an exceptional and personalized customer experience. You will serve as the first point of contact for our valued clients, ensuring that their needs and expectations are met with the utmost professionalism and courtesy. This role requires a strong passion for fashion, exceptional communication skills, and a commitment to delivering world-class service.

Key Responsibilities of the Customer Services Associate
- Assist customers with inquiries, product information, and personalised recommendations.
- Handle and resolve customer complaints, concerns, or issues promptly and effectively, ensuring customer satisfaction.
- Stay up-to-date with the latest trends and product offerings within the luxury fashion industry.
- Process customer orders accurately and efficiently.
- Manage order status inquiries, tracking, and delivery scheduling.
- Handle returns, exchanges, and refunds in accordance with company policies.
- Maintain accurate customer records and assist with data entry and reporting.

Qualifications and Skills
- Must have experience in Zendesk
- High school diploma or equivalent (Bachelor's degree in a related field is a plus).
- Previous customer service experience, preferably in the luxury fashion industry.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Impeccable attention to detail.
- Strong fashion sense and a passion for luxury fashion.

**Take a look at all of our **live jobs****

**Check out our latest opportunities in**:

- **Technology**:

- **Marketing**:

- **Digital**:

- **Analytics**:

- **Creative**

**You can also read our **latest blogs** on industry news and advice



  • Manchester, United Kingdom Oodle Finance Full time

    **Customer Service Associate** - **Hybrid Working - Manchester or Oxford** Oodle are growing our Customer Service team and are looking for 8 new Oodlers to join our Team in Oxford or Manchester! **What are our Perks & Benefits?** - Performance bonus (% dependent upon department) - Pension & Vitality Private Healthcare - Enhanced Maternity Pay and Shared...


  • Manchester, United Kingdom Alexander Mann Solutions Full time

    Are you looking for a role that can really make a difference? Join a team that can impact people's lives every daily whilst working in a dynamic, fast paced environment. - Start date: 19th June 2023 - 12 month contract - £12.86 per hour - 33 days holiday each year - 35 hours per week - **Based in Hardman Boulevard, Manchester**: - **You will work 5 days a...


  • Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 - £23,000 (depending upon experience) Hybrid Working - Manchester City Centre Shifts Mon - Sat (Shifts between 8am - 8pm) **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s to meet targets -...


  • Manchester, United Kingdom DF Capital Full time

    **About Us** We’re DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first-class customer service to help manage and grow businesses or consumer savings. We are entering another...


  • Manchester, United Kingdom Nationwide Service Care Full time

    **The Role**: Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Service Care may have the ideal role for you. Established in 1995, we are one of the UK’s largest independent telematics and vehicle metrics service providers, delivering...


  • Manchester, United Kingdom Raisin Full time

    About Raisin US based inNew York City was launched in 2019 to bring the Raisin valueproposition to the United States. Our team is composed ofpassionate individuals striving to break down barriers to savingsand investments for our customers and bank partners.We are a startup within a startup we belong tothe Raisin family with operations in Germany and the UK....


  • Manchester, United Kingdom Asset Finance International Full time

    Onboarding Associate - Manchester (Hybrid Working) {To £30,000 plus bonus and benefits. Our client is a specialist bank providing first class customer service. The successful candidate will work closely with the Financial Crime Manager to facilitate prompt but safe onboardings as well as the ongoing monitoring and management commercial and retail...


  • Manchester, United Kingdom niyaapeople.co.uk Full time

    We currently have an exciting opportunity for a Customer Service Advisor to join a leading housing association based in Manchester. If you are a proactive and customer focussed individual, we would love to hear from you!Dealing with housing enquires ranging from rent to repairs you will respond promptly and efficiently via telephone, email, web chat, face to...


  • Manchester, United Kingdom Adecco Full time

    **Adecco Manchester are pleased to be working with an awarding body within the education field to recruit for a Customer Service Manager to join their team in Manchester.** This role reports directly into the Head of Customer Support and it's core purpose will be to maintain and develop relationships, deliver operational support to current and new...


  • Manchester, United Kingdom Walters People Full time

    Job Title: Customer Service Advisor Salary: £22,500 - £27,000 Location: Manchester Customer Service Advisor **Salary**: £22,500 - £27,000 Location: Manchester Keywords: Customer Service, Insurance, Renewal Advisor, Manchester We are seeking a passionate and dedicated Customer Service Advisor to join our team. This role offers an excellent opportunity...


  • Greater Manchester, United Kingdom TribePost Ltd Full time €25,000

    Saica UK are recruiting for a Customer Services Associate Customer Services Associate Contract: Full time, permanent Shift: 40 hours a week between the hours of 7:30 – 17.00, Monday to Friday Benefits: 24 days holiday a year, plus bank holidays, Company pension, free onsite parking, a choice of shifts within office hours and an option to trade...


  • Manchester, United Kingdom Ritz Recruitment Full time

    Overview **Reference** CSA - ManC **Salary** £10.90 - £10.90/hour **Job Location**: - United Kingdom - England - North West England - Greater Manchester - Manchester - Manchester City Centre **Job Type** Temporary **Posted** Friday, December 01, 2023 **Customer Service Associate** **Temporary** **Manchester** **£10.90 per...


  • Manchester, United Kingdom BCT Resourcing Full time

    Title: Customer Service Advisor Location: Manchester **Salary**: £20,000 - £25,000 per annum Job responsibilities: Receiving calls from customers inquiring about products and also wanting support with their current contracts Updating customer details on internal databases. Dealing with all associated administration. Requirement and Attributes: Have...


  • Manchester, United Kingdom Spaces Full time

    **Introduction** IWG is the world’s market leader in hybrid working. We offer an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, IWG offers flexible and sustainable work solutions to professionals of all kinds whether working...


  • Manchester, United Kingdom Homans Associates II, LLC Full time

    Homans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create...

  • Customer Service

    1 month ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: 6 Month temp contract possibly Temp to Perm** **Industry: Customer Service** **Location: Newton Heath** **Salary: £12.00 to £13.00 an hour depending upon experience** **Start date ASAP** Have you wanted to work in a customer service contact centre but don't have the experience? Are you passionate...

  • Customer Services

    1 month ago


    Manchester, United Kingdom Wave for Parodia Full time

    **Customer Services** **Manchester** **Full Time | Immediate Start** Our client is on the lookout for a Customer Service Advisor in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role is ideal for individuals who thrive on providing exceptional customer service and enjoy working in a...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to Perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting ASAP on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from home on occasions? The...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Ongoing temp** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting Wednesday 8th February 2023 on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from...


  • Manchester, United Kingdom Downing Full time

    Resident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point of contact,...