Sales and Customer Service

2 weeks ago


Manchester, United Kingdom Homans Associates II, LLC Full time

Homans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create solutions for the challenges our customers face. We also employ the foremost experts in the HVAC and Mechanical Insulation industries. We refer to our employees as Associates, and our Associates are empowered to improve our customer's experience and ensure our customers success. From the cab of the truck, to behind the counter, on the website and on the phone, all the way to the President's office, our people put the customer at the center of every interaction and decision.
Homans offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k). Excellent customer service skills • Practical knowledge of warehouse, data processing, paper flow and operations procedures. • Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook). • Ability to learn new software quickly and accurately. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We currently have an opening for a Counter Sales Associate in our Manchester NH. location. There is no relocation assistance offered for this position.

Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Reads catalog, or computer for replacement part stock number and price. Uses computer database to research availability of merchandise. Prepares sales order or quote order. 
• Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
• Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Excellent customer service skills • Practical knowledge of warehouse, data processing, paper flow and operations procedures. • Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook). • Ability to learn new software quickly and accurately. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.



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