Customer Service Coordinator

2 weeks ago


Altrincham Greater Manchester, United Kingdom Page Personnel Sales Full time

About Our Client

The company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment.

Job Description

  • Responding promptly and professionally to customer enquiries
  • Resolving customer complaints in a timely and satisfactory manner
  • Coordinating with other departments to resolve customer issues
  • Maintaining customer records by updating account information
  • Keeping track of customer interactions and transactions
  • Providing feedback on the efficiency of the customer service process
  • Preparing reports on customer interactions and satisfaction
  • Contributing to team effort by accomplishing related results as needed

The Successful Applicant

A successful Customer Service Coordinator should have:

  • Strong communication skills with a customer-focused approach
  • Proficiency in using customer relationship management software
  • A knack for problem-solving and the ability to handle difficult situations
  • Excellent organisation and multitasking skills

What's on Offer

  • Salary £24,000 per annum
  • An engaging work environment in Altrincham
  • Opportunities for personal and professional growth
  • A supportive team culture

If you're passionate about customer service and ready for a challenging yet rewarding role in the Facilities Management industry, we invite you to apply for the Customer Service Coordinator position. #J-18808-Ljbffr

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