Customer Service Advisor

2 weeks ago

Altrincham, United Kingdom Jobtrain Solutions Full time

**The Role**:
We are looking for someone to join our Customer Service team based at our Head Office in Altrincham. You'll handle a variety of enquiries and prioritise tasks, and thrive in a supportive, happy, and collaborative environment. We value the unique personalities of our team members, which is why our support is not scripted - we want your individuality to shine.

**Do you have?**:

- Previous experience in a customer facing role
- An outstanding approach to customer service
- Excellent verbal and written communication skills
- Great attention to detail and accuracy
- Top-notch troubleshooting and problem-solving skills
- Strong communication skills, with a natural flair for conversation
- The ability to manage multiple tasks at once and prioritise activities

Above all we are looking for someone who excels at delighting customers with a positive and resilient mindset. As an enthusiastic team player, you're always up for the next challenge and eager to promote a positive work environment and team spirit. Your proactive approach goes beyond meeting needs - you anticipate and think ahead. Come and join us in creating exceptional customer experiences with a friendly and forward-thinking attitude

**Company Overview**:
Jobtrain Limited is a leading-edge supplier of Recruitment software who has been providing services to our clients for over 20 years.

Our head office is based in Altrincham near Manchester, with a second office in Glasgow. Our clients include Odeon Cinemas, Chester Zoo, Toyota, The University of Manchester, Paul Smith, NHS Scotland, Yorkshire Building Society, and many more across the UK and beyond.

**What can we offer you?**:
We are very proud of our team here at Jobtrain, and the fact that our colleagues have been employed with us for many years. Many started in junior positions and have since progressed into a range of different roles and functions within Jobtrain, spanning client management, sales and marketing, system implementation and development.

We offer excellent benefits including Pension, Private Healthcare, generous holiday allowance including Bank Holidays with no weekend working, early finishes every other Friday (after 12 months), an annual bonus scheme and a company culture that must be seen to be believed.

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