Technical Customer Support Advisor

2 weeks ago


Altrincham, United Kingdom Connections Recruitment Full time

Technical Customer Support

**Location**: Altrincham

**Hours**: 09.00-17.00pm Monday - Friday

**Salary**: £21-22k

**Start Date**: ASAP

Connections are currently recruiting for an experienced Customer Service/ Technical support advisor to act as support to a current client base. The business specialises in supplying services B2B and is looking to add to their established team based in Altrincham.

**The role**:
Day to day tasks will vary dependent on the daily needs of the business but general tasks include:

- Utilise existing technologies & systems to obtain and manipulate software/hardware information and to remotely administer systems.
- Analyse and report system & unit malfunctions (for example, by testing different scenarios or impersonating users)
- Educating end-users about new systems
- Making recommendations to clients and management as needed
- Follow up with customers to ensure their technical issues are resolved
- General administration - data input, updating and managing helpdesk tickets.

**The person**:

- A solid work ethic, hard-working, organised, great attention to detail, friendly with a desire to progress within the business.
- Good communication and organisation skills.
- Professional telephone manner.
- Prior experience of using Microsoft Operating systems and products (Outlook, Teams, Excel etc)
- An ability to interpret technical information and deliver this in a customer-friendly format.
- Ability to work alone or alongside other team members within an office environment.
- Presentable appearance.
- Willingness to learn other duties in case you have to cover for other positions.

**Hours**: 8am - 4pm or 9am - 5pm Monday to Friday Dress Code: Smart Casual

**Job Type**: Permanent

**Salary**: £21,000.00-£22,000.00 per year



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