1st Line Support Advisor

2 months ago


Altrincham, United Kingdom Jobwise Ltd Full time

**Do you have experience in a technical, customer focused role? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch**
**What will you be doing as a Technical Support Advisor?**
Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
Develop an in-depth knowledge of the companys products and services
Manage a busy workload and assess priorities
Accurately record all information and dialogue with the customer on internal system
Any other ad-hoc duties as required
**We would LOVE to hear from you if you have the following skills and experience**:
Previous experience as a Technical Support Advisor, Helpdesk agent is highly preferred
Previous knowledge or experience from a Telecoms, IT or Technical environment is highly desirable
Experience in a customer facing role is absolutely essential
Proactive and solutions focused approach to work
Excellent communication skills, with ability to deliver the message with confidence and empathy
Be able to listen and really pinpoint what the issue is
Enjoy working as part of a team, but have the drive to work on own initiative
**What will you get in return for your work as a Technical Support Advisor?**

**Salary**: £24000
Working Hours: 37.5 hours a week for 5 days on shift rota between 8:00am - 6pm (Monday - Sunday)
Weekend shifts are remote based
Holidays: 25 days holiday + bank holidays
Opportunities for progression and personal development
Chance to join a fun, dynamic working environment
**If this sounds like a role you will LOVE, please send your CV to apply**:


  • Service Desk

    2 months ago


    Altrincham, United Kingdom Appcastenterprise Full time

    **Salary**: Market related **Reference**: 013/12/22 **Service Desk - 1st Line Support Engineer** **(Shift patterns on a rota 07:00 am - 3:00 pm, 8:00 am - 4:00 pm, 9:00 am - 5 :00 pm, 4:00 pm - 12:00 pm)** **Work From Home on Late Shifts and Weekends.** **Full time 37.5 Hours per Week** **About Us** City & County Healthcare Group is a family of care...


  • Altrincham, United Kingdom Appcastenterprise Full time

    **Salary**: Market related **Reference**: 018/12/22 **Service Desk - 1st Line Support Engineer Apprentice** **(Shift patterns on a rota over 18) 07:00 am - 3:00 pm, 8:00 am - 4:00 pm, 9:00 am - 5 :00 pm, 4:00 pm - 12:00 pm)** **Work From Home on Late Shifts and Weekends.** **Under 18 shift Pattern 8:00 am - 4:00 pm, 9:00 am - 5:00 pm** **Full time 37.5...

  • HR Advisor

    1 month ago


    Altrincham, United Kingdom HR Recruit Full time

    HR Recruit is currently seeking an experienced HR Advisor on a P-T basis for our SME based in Altrincham, Cheshire. Reporting directly into the Group Finance Director this is a stand-alone role. **HR Advisor Responsibilities** - Review and renewal of all HR Policies and procedures - Managing and/or supporting recruitment related activities and other HR...

  • Service Desk

    2 months ago


    Altrincham, United Kingdom Appcastenterprise Full time

    **Salary**: Market related **Reference**: 028/04/22 **Service Desk - 2nd Line Support Engineer** **Competetive Salary plus On Call Payment** **About Us** City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a...


  • Altrincham, United Kingdom Page Personnel Secretarial & Business Support Full time

    Technical Support Advisor based in Hale, Altrincham. **Client Details** Our client is a well-established telecommunications provider to a wide UK customer base and they are now looking to expand their team with a Technical Customer Support Advisor in their Altrincham office. **Description** As a Technical Customer Support Advisor, you will be; - Handling...


  • Altrincham, United Kingdom Jobwise Full time

    **Do you have experience in a technical, customer focused role? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch! **What will you be doing as a Technical Support Advisor?** Troubleshooting reported problems managing the issue, and provide regular feedback to the...


  • Altrincham, United Kingdom Trupanion Full time

    **Job Description** Position Summary**: The UK is Trupanion's technology and innovation centre of excellence, and we are looking for UK-based Specialists to round out this team. We create technical solutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly...


  • Altrincham, United Kingdom Trupanion Full time

    **Job Description** Position Summary**: The UK is Trupanion's technology and innovation centre of excellence, and we are looking for UK-based Specialists to round out this team. We create technical solutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly...

  • Sales Advisor

    1 month ago


    Altrincham, United Kingdom Fintelligent Full time

    This is an exciting opportunity for a confident, personable individual to join a market-leading financial company as a Sales Advisor. You will be responsible for converting warm enquiries over the phone, ensuring an excellent customer experience and securingsales through consultative selling and rapport building. Working hours are Monday-Friday, with no late...

  • HR Advisor

    16 hours ago


    Altrincham, United Kingdom Lookers Plc Full time

    OTE: GBP £35,000.00/Yr. Overview: **HR Advisor** **Newcastle or Altrincham based** **UPTO** £35,000 Basic with a £4,800 Car Allowance or Company Car and other benefits** Lookers have a rare and exciting opportunity to join our team as a Regional HR Advisor supporting our Mercedes-Benz, Audi, Head Office and contact centres across the UK. Ideally you...

  • Retail Advisor

    4 weeks ago


    Altrincham, United Kingdom Red Dot Recruitment Full time

    **Retail Advisor** **Retail Advisor hours 37.5 hours per week - 8:45 am - 5:15 pm, Monday - Friday** **Retail Advisor Basic: £22.5K - £25K Plus uncapped commission - OTE £35k and a clear progression route.** **Retail Advisor Benefits** - Uncapped commission and basic salary paid weekly - Regular incentives and rewards - Extensive In-house Training -...


  • Altrincham, United Kingdom Sales Talent Connect Limited Full time

    Customer SupportAdvisor24k BasicSalary Uncapped Commission MonthlyBonuses.DescriptionCustomerSupport AdvisorProvide Technical and Billing Support toour Consumer CustomersAverage of 20 calls aday.Location Hales AltrinchamWA15Our client is currentlyseeking a dedicated Customer Support Specialist to join their team.In this role you will play a crucial part in...


  • Altrincham, United Kingdom Sales Talent Connect Limited Full time

    Customer SupportAdvisor24k BasicSalary Uncapped Commission MonthlyBonuses.DescriptionCustomerSupport AdvisorProvide Technical and Billing Support toour Consumer CustomersAverage of 20 calls aday.Location Hales AltrinchamWA15Our client is currentlyseeking a dedicated Customer Support Specialist to join their team.In this role you will play a crucial part in...

  • Protection Advisor

    1 month ago


    Altrincham, United Kingdom Time Recruitment Full time

    Protection Advisor £35,000 basic with realistic £85,000 OTE Never work past 7pm South Manchester based Are you working in Life Insurance and Protection Sales and looking for the ideal employer? We are closely partnered with a Trustpilot 5* rated broker with over 2000 reviews. They have doubled in size in over 12 months, and they have just moved into a...

  • Cdm Advisor

    2 days ago


    Altrincham, United Kingdom Carriera Full time

    **Role: CDM Advisor** **Location: Home based - Covering projects across the North West and Midlands** **Sector: Property & Construction** **Salary: Up to £50,000 + excellent benefits package** Are you an ambitious CDM Advisor looking to take the next step in your career? Would you like to work for an independent H&S/ CDM consultancy? Do you want to...

  • Cdm Advisor

    1 day ago


    Altrincham, United Kingdom Carriera Full time

    **Role: CDM Advisor** **Location: Home based - Covering projects across the North West and Midlands** **Sector: Property & Construction** **Salary: Up to £50,000 + excellent benefits package** Are you an ambitious CDM Advisor looking to take the next step in your career? Would you like to work for an independent H&S/ CDM consultancy? Do you want to...

  • HR Advisor

    4 weeks ago


    Altrincham, United Kingdom Halecroft Recruitment Full time

    **HR Advisor** **Maternity Cover 12-Month Fixed Term Contract** **Altrincham** **Salary: £37,000** **Start Date: April 2024** We are looking to recruit an experienced **HR** **Advisor** for our client's HR team based in Altrincham, Cheshire. This role will be for a fixed 12-month period to cover maternity leave, starting April 2024. We are looking for...


  • Altrincham, United Kingdom Fintelligent Full time

    An award-winning financial services company is seeking a Customer Service Advisor to support their busy and growing team in Altrincham. The role offers a salary of £24.5k p/a plus some great employee benefits and development opportunities. In this Customer Service Advisor role, you will be working in modern, recently renovated offices easily accessible by...


  • Altrincham, United Kingdom Fintelligent Full time

    An award-winning financial services company is seeking a Customer Service Advisor to support their busy and growing team in Altrincham. The role offers a salary of £24.5k p/a plus some great employee benefits and development opportunities. In this Customer Service Advisor role, you will be working in modern, recently renovated offices easily accessible by...


  • Altrincham, United Kingdom Red Dot Recruitment Full time

    **Customer Sales Advisor** **Customer Sales Advisor hours 37.5 hours per week - 8:45 am - 5:15 pm, Monday - Friday** **Customer Sales Advisor Basic: £22.5K - £25K Plus uncapped commission - OTE £35k and a clear progression route.** **Customer Sales Advisor Benefits** - Uncapped commission and basic salary paid weekly - Regular incentives and rewards -...