Application Support Specialist

6 months ago


Altrincham, United Kingdom Trupanion Full time

**Job Description** Position Summary**:
The UK is Trupanion's technology and innovation centre of excellence, and we are looking for UK-based Specialists to round out this team. We create technical solutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.Trupanion is seeking an efficient and high-quality 1st line Application Support Specialist to provide excellent technical support to our internal teams and external business clients.

**Key Responsibilities Include**:
To provide phenomenal 1st line & some 2nd line technical support and customer service for Trupanion and our external customers.

To help the creation or execution of functional testing plans for the development team in proactively identifying issues for both existing features or newly developed changes.

To record all work undertaken on the appropriate internal systems in order to grow customer relationship management whilst maintaining and managing core support functions.

To build and maintain a working knowledge of all aspects of Trupanion’s software products through internal/external training as appropriate and personal self-development programs. To be positive, professional with clients and collaborative and helpful for the team.

**Qualifications & **Experience**:
**Skills,** **Knowledge** **& Abilities**:

- Self-motivated, enthusiastic, and confident person who works independently with mínimal direction
- Good at managing workload and delivering to deadlines and SLAs
- Enquiring mind and desire to learn
- Strong critical thinking with exceptional investigation and diagnostic skills
- The ability to think strategically and proactively
- Are patient, committed, empathetic, and understanding
- Excellent communication, interpersonal and organizational skills
- Ability and track record of working as part of a busy team and working effectively to deadlines
- Ability to evaluate, document, and improve internal team processes and procedures
- Comfortable asking for help and offering help to others.
- Comfortable working fully remotely

**Compensation**:

- The salary range for this position is £26,000 - £30,000 GBP on a full-time schedule
- Along with the base salary, Trupanion employees may be eligible for monthly bonuses.
- Trupanion may also provide Restricted Stock Units, which vest over 4 years

**Additional Information**

**Benefits and Perks**:

- Bonus opportunities
- Private medical insurance and health cash plans
- 33 days annual leave including bank holidays
- Five-week sabbatical after five years of employment
- Restricted Stock Units
- Open, casual, and fun office environment
- Cycle to work scheme
- Life Insurance, Critical Illness Cover and Group Income Protection
- Lifestyle Spending Account
- Various Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.



  • Altrincham, Trafford, United Kingdom Creative Support Ltd Full time

    Job DescriptionWe are looking to recruit creative, self-motivating and resourceful individuals with a willingness to go the extra mile to provide personalised support to individuals with a learning disability in our Trafford services.This role requires excellent communication skills, resilience, energy and adaptability to meet individual needs. Good...


  • Altrincham, United Kingdom Quality Care Services Full time

    **Reference**: 020/07/23 **Location**: Altrincham **Salary**: per Annum + Benefits & Pension **Job type**: Permanent **City & County Healthcare Group**: **Altrincham**: **Application Support Administrator** This is a hybrid role with an expectation of 3 days on site in our Altrincham Office and 2 days a week working from home Salary up to £27,000 per...


  • Altrincham, United Kingdom Nationwide Specialist Services Full time

    **Sales Support Administrator at The NSS Group** **Part of Sales Division** **£22,000 per annum** **This is the job for you.** **Looking for a new challenge with clear career progression?** **Fancy working in a great friendly work environment?** **Keen to bring new ideas to the table and see those ideas brought to life?** **Your Role - Main Purpose...


  • Altrincham, Trafford, United Kingdom Teaching Personnel Full time

    Job Title: Youth Support SpecialistJob Type: Full-timeLocation: AltrinchamAbout the Role:We are seeking a dedicated and enthusiastic Youth Support Specialist to join our team at a SEMH secondary school in Altrincham. As a Youth Support Specialist, you will provide invaluable support to students in Key Stage 3 and 4 across various subject areas.Key...


  • Altrincham, United Kingdom Nationwide Specialist Services Full time

    **Sales Support Administrator at The NSS Group** **£23,920 per annum** **Your Role - Main Purpose of the Job** The role involves general sales support to the sales department & other stakeholders, a pivotal role in ensuring the smooth functioning of the sales department and contributing to the overall success of the business **Your job will include** -...


  • Altrincham, Trafford, United Kingdom Teaching Personnel Full time

    Job Title: Youth Support SpecialistJob Type: Full-timeLocation: AltrinchamAbout the Role:We are seeking a dedicated Youth Support Specialist to provide invaluable support within a SEMH secondary school in Altrincham. The successful candidate will work closely with the dedicated staff to uphold the school's core values with unwavering dedication and...

  • Support Worker

    5 days ago


    Altrincham, Trafford, United Kingdom Creative Support Ltd Full time

    We are seeking creative and self-motivated individuals to provide personalised support to individuals with learning disabilities at our services in Trafford, Altrincham. As a Relief Support Worker, you will possess excellent communication skills, be resilient and adaptable to meet individual needs.Key Responsibilities:A commitment to making a positive...


  • Altrincham, Trafford, United Kingdom BSE - Business Support Experts Full time

    Capital Allowance Tax Relief SpecialistWe are seeking a highly motivated and proactive Business Growth Specialist to join our team in Altrincham or Nottingham office, specialising in the Capital Allowance Tax Relief and Land Remediation sectors. As a Business Growth Specialist, you will play a pivotal role in driving business growth by identifying and...


  • Altrincham, Trafford, United Kingdom New Directions Holding Full time

    Job Summary: New Directions Education Ltd is seeking a dedicated Education Support Specialist to work with a pupil in the Early Years with speech, language and communication needs.Key Responsibilities:Provide learning support for a child on a one to one basisAssist with the development of individual education and behavioural plansEstablish trusting...

  • Junior Estimator

    5 months ago


    Altrincham, United Kingdom Nationwide Specialist Services Full time

    **Junior Roofing Estimator at NSS Maintenance** **Part of NSS Group** **£25,000 - £28,000 per annum dependant on experience** **Location - Altrincham** *** **The Division** NSS Maintenance are a working at height contractor working throughout UK, servicing facilities management clients and the refurbishment industry alike. Our national coverage...


  • Altrincham, Trafford, United Kingdom Teaching Personnel Full time

    Role OverviewWe are seeking an experienced Education Support Specialist to join our team at Teaching Personnel. This is a contract role, working full-time hours in North West England, Greater Manchester, Altrincham.


  • Altrincham, Trafford, United Kingdom Levitate Recruitment - Accountancy and Insolvency Recruitment Specialists Full time

    Corporate Recovery Specialist OpportunityLevitate Recruitment is seeking a Corporate Recovery Specialist to support the continuation of trading where applicable.Be on-site and support the continuation of trading where applicable.Accountancy or Insolvency qualifications are advantageous.This firm actively drives its employee's professional development and...


  • Altrincham, Trafford, United Kingdom Nationwide Specialist Services Full time

    National Sales Director Job OpportunityWe are seeking a highly skilled and experienced National Sales Director to join our team at Nationwide Specialist Services.About the Role:This is a challenging and rewarding opportunity to lead our sales efforts across the UK, driving growth and revenue while delivering exceptional results. The successful candidate will...


  • Altrincham, United Kingdom RRG Group Full time

    **RRG Group** **About RRG Group** From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years...


  • Altrincham, Trafford, United Kingdom Hays Business Support Full time

    Your new companyHays Business Support is a well-established firm that prides itself on having a supportive and empowering company culture. Their values of kindness, collaboration, ambition, flexible working, and trust are at the heart of everything they do. This company offers exciting training and career prospects, making it a fantastic opportunity for...

  • Relief Worker

    15 hours ago


    Altrincham, Trafford, United Kingdom Creative Support Ltd Full time

    About the RoleWe are looking for a skilled Relief Support Worker to join our team in Trafford, working with individuals with a learning disability. As a Relief Support Worker, you will be responsible for providing personal care and support, promoting independence and dignity, and contributing to a collaborative and supportive team environment.This role...

  • Administrator

    5 months ago


    Altrincham, United Kingdom Nationwide Specialist Services Full time

    **Administrator at The NSS Group** **Part of NSS Maintenance** **Salary £21,652 per annum** - ** Looking for a new challenge with clear career progression?**: - **Fancy working in a vibrant office environment?**: - **Keen to bring new ideas to the table and see those ideas brought to life?** **This is the job for you.** NSS Maintenance has seen huge...

  • Administrator

    5 months ago


    Altrincham, United Kingdom Nationwide Specialist Services Full time

    **Operations Administrator at The NSS Group** **Part of NSS Maintenance** **Salary £23,795 per annum** - ** Looking for a new challenge with clear career progression?**: - **Fancy working in a vibrant office environment?**: - **Keen to bring new ideas to the table and see those ideas brought to life?** **This is the job for you.** NSS Maintenance has...


  • Altrincham, Trafford, United Kingdom Teaching Personnel Full time

    We are seeking a dedicated Learning Support Assistant to join our team at Teaching Personnel. The successful candidate will work in a classroom environment, providing support to students with learning difficulties or disabilities.Key Responsibilities:Provide individualized support to students with diverse learning needsAssist in implementing personalized...


  • Altrincham, Trafford, United Kingdom Altum HR Full time

    Job Title: Finance Case ManagerAltum HR is seeking a highly skilled Finance Case Manager to join our dynamic team. As a key facilitator between our client's lending business and valued customers, introducers, third-party property specialists, and solicitors, you will play a pivotal role in shaping positive customer experiences.Main Responsibilities:Support...