Application Support Specialist

4 months ago

Altrincham, United Kingdom Trupanion Full time

**Job Description** Position Summary**:
The UK is Trupanion's technology and innovation centre of excellence, and we are looking for UK-based Specialists to round out this team. We create technical solutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.Trupanion is seeking an efficient and high-quality 1st line Application Support Specialist to provide excellent technical support to our internal teams and external business clients.

**Key Responsibilities Include**:
To provide phenomenal 1st line & some 2nd line technical support and customer service for Trupanion and our external customers.

To help the creation or execution of functional testing plans for the development team in proactively identifying issues for both existing features or newly developed changes.

To record all work undertaken on the appropriate internal systems in order to grow customer relationship management whilst maintaining and managing core support functions.

To build and maintain a working knowledge of all aspects of Trupanion’s software products through internal/external training as appropriate and personal self-development programs. To be positive, professional with clients and collaborative and helpful for the team.

**Qualifications & **Experience**:
**Skills,** **Knowledge** **& Abilities**:

- Self-motivated, enthusiastic, and confident person who works independently with mínimal direction
- Good at managing workload and delivering to deadlines and SLAs
- Enquiring mind and desire to learn
- Strong critical thinking with exceptional investigation and diagnostic skills
- The ability to think strategically and proactively
- Are patient, committed, empathetic, and understanding
- Excellent communication, interpersonal and organizational skills
- Ability and track record of working as part of a busy team and working effectively to deadlines
- Ability to evaluate, document, and improve internal team processes and procedures
- Comfortable asking for help and offering help to others.
- Comfortable working fully remotely

**Compensation**:

- The salary range for this position is £26,000 - £30,000 GBP on a full-time schedule
- Along with the base salary, Trupanion employees may be eligible for monthly bonuses.
- Trupanion may also provide Restricted Stock Units, which vest over 4 years

**Additional Information**

**Benefits and Perks**:

- Bonus opportunities
- Private medical insurance and health cash plans
- 33 days annual leave including bank holidays
- Five-week sabbatical after five years of employment
- Restricted Stock Units
- Open, casual, and fun office environment
- Cycle to work scheme
- Life Insurance, Critical Illness Cover and Group Income Protection
- Lifestyle Spending Account
- Various Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

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